Service Dispatcher & Operations Coordinator (Commercial HVAC)

Cox-Powell Corporation; Williamsburg (VA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, and vision insurance

401(k) with company match

Company-paid life insurance

Supplemental insurance plans

Paid holidays

Paid vacation

Employee Assistance Program

Professional development opportunities

Employee referral bonus program

Supportive team environment

Long-term career advancement

Job summary

Cox-Powell Corporation in Williamsburg, Virginia, is seeking a Service Dispatcher & Operations Coordinator to be the communication hub between customers, technicians, project managers, and vendors.

You will receive and prioritize service requests, schedule and dispatch technicians based on customer needs, technician skill sets, location, and workload, and coordinate emergency calls while maintaining commitments to customers.

Qualifications

• Highly organized and detail-oriented.
• Calm under pressure and able to prioritize competing demands.
• A strong communicator with excellent customer service skills.
• Comfortable making independent decisions.
• Able to manage multiple tasks simultaneously.
• Proficient with Microsoft Office applications, Excel experience needed.
• Experienced with dispatching or service coordination (commercial construction or service industries preferred).
• Familiar with Microsoft Dynamics GP or other service management software (preferred but not required).
• Dependable with excellent attendance.

Responsibilities

• Receive and prioritize incoming service requests for HVAC, plumbing, and electrical customers.
• Schedule and dispatch technicians based on customer needs, technician skill sets, location, and workload.
• Coordinate emergency service calls while maintaining commitments to scheduled customers.
• Communicate professionally with customers regarding scheduling, arrival times, and service updates.
• Dispatch work orders electronically to technicians' mobile devices.
• Monitor technician progress throughout the day and adjust schedules as priorities change.
• Review completed work orders for accuracy and completeness.
• Process technician paperwork for payroll and customer invoicing.
• Issue purchase orders and coordinate material deliveries.
• Assist with equipment ordering and vendor coordination.
• Support permitting and project documentation as required.
• Maintain service files, customer information, maintenance agreements, and operational records.
• Work closely with Service Managers to maximize technician productivity and customer satisfaction.

Skills

Organized

Attention to detail

Customer service

Scheduling

Microsoft Office

Dispatching

MS Dynamics GP

Communication

Tools

Microsoft Office

Excel

Job description

Cox-Powell Corporation in Williamsburg, Virginia, is seeking a Service Dispatcher & Operations Coordinator to be the communication hub between customers, technicians, project managers, and vendors.

You will receive and prioritize service requests, schedule and dispatch technicians based on customer needs, technician skill sets, location, and workload, and coordinate emergency calls while maintaining commitments to customers.