Bus Dispatch & Operations Coordinator

Tri-County Council for the Lower Eastern Shore of Maryland; Salisbury (MD); On-site; USD 28,800 - 35,200; Full time

Job summary

Tri-County Council for the Lower Eastern Shore of Maryland is seeking a Dispatcher to serve as the primary communication link between bus operators, supervisors, maintenance staff and first responders. The position involves monitoring radio and phone lines, coordinating routes, and ensuring on-time departures and safety.

You will log vehicle status, respond to operator requests, handle schedule changes, and assist with incident reporting and shift handovers while maintaining professional

Responsibilities

• Maintains radio/cell phone contact with bus operators during shift.
• Answers incoming calls to provide customer service.
• Transmits information to and from bus operators to support timely travel.
• Assigns vehicles and maintains operator readiness with records and manifests.
• Reviews driver manifests for accuracy.
• Inspects operator appearance for professionalism and safety readiness.
• Checks in vehicles and equipment returned by operators.
• Maintains list of buses out of service and updates status.
• Reviews pre- and post-trip inspections and notifies maintenance.
• Prepares end-of-shift reports and dispatches repairs as needed.
• Records schedule/route changes and communicates with operators.
• Responds to operator requests and to police/fire/medical for emergencies.
• Coordinates emergency responders and notifies supervisor of delays.
• Prepares route assignments, sign-in/out sheets, manifests and fare sheets.
• Ensures on-time departures, runs, and returns; reports delays.

Job description

Tri-County Council for the Lower Eastern Shore of Maryland is seeking a Dispatcher to serve as the primary communication link between bus operators, supervisors, maintenance staff and first responders. The position involves monitoring radio and phone lines, coordinating routes, and ensuring on-time departures and safety.

You will log vehicle status, respond to operator requests, handle schedule changes, and assist with incident reporting and shift handovers while maintaining professional