Hybrid Service Coordinator Supervisor: Lead Dispatch

Siemens Mobility; Washington (District of Columbia); Hybrid; USD 74,000 - 126,000; Full time

Job summary

Siemens Mobility in the Washington, DC area is hiring a Service Coordinator Supervisor to manage a team of coordinators, plan and dispatch onsite and remote service activities, and enable data-driven services to meet customer expectations. The role supports the Laurel, MD branch with a hybrid work model.

Qualifications include a high school diploma, 2+ years in customer service or operations, strong communication, and experience with SAP and Microsoft Office. US work authorization is required.

Qualifications

• 2+ years in customer service, field coordination, administration, or operations.
• Strong organizational and interpersonal skills.
• Able to read and understand customer service contracts.
• Good verbal and written English communication.
• legally authorized to work in the United States without sponsorship.

Responsibilities

• Supervise, train, and mentor a team of Service Coordinators; set goals and provide training.
• Act as escalation point for scheduling and dispatch concerns.
• Coordinate with Operations Managers to align staff availability and scheduling.
• Complete service requests and dispatch documentation.
• Review and distribute service documentation via SAP system.
• Supervise creation of Debit Notes for Time & Material orders.
• Support project profitability through cost containment and procedures.
• Travel between branch locations as needed.

Skills

Customer service

Organizational skills

Verbal & written communication

English proficiency

Education

High school diploma/GED

Tools

SAP

Microsoft Office

Job description

Siemens Mobility in the Washington, DC area is hiring a Service Coordinator Supervisor to manage a team of coordinators, plan and dispatch onsite and remote service activities, and enable data-driven services to meet customer expectations. The role supports the Laurel, MD branch with a hybrid work model.

Qualifications include a high school diploma, 2+ years in customer service or operations, strong communication, and experience with SAP and Microsoft Office. US work authorization is required.