Remote Customer Support & Order Coordinator

Siemens; Houston (TX); On-site; USD 34,000 - 63,000; Full time

Benefits offered by this job

Health and wellness benefits

Remote work options

Job summary

Siemens seeks a Customer Support Coordinator in Houston, TX (Remote) to handle inquiries about status, shipping dates, expedites, and services for select accounts. You will support customers by resolving complex issues, escalating when needed, and guiding referrals to the appropriate specialist.

Key responsibilities include managing cases in a CRM system, communicating with customers and internal teams, and building knowledge of the product line to advance within the Customer Support

Qualifications

• High School Diploma or GED.
• 3+ years of practical Customer Support experience.
• Demonstrated ability to reproduce a customer problem, isolate cause, and drive resolution.
• Strong data analytical and problem-solving skills in identifying patterns and trends.
• Proficient with Microsoft Suites.
• Must be eligible to work in the US with no sponsorship now or in the future.

Responsibilities

• Respond and resolve problems in a timely and accurate manner while providing excellent customer service.
• Enter, manage, and prioritize new and existing cases via CRM tool to attain established service level agreements.
• Utilize CRM tool to directly communicate to customers, internal staff, and affiliates.
• Initiate action via CRM tool for completion of change order, product selection and post order requests or process non-complex requests directly as authorized.
• Develop knowledge of assigned products within division and systems to move within the Customer Support Organization.
• Develop lasting professional relationships within organization such as: plants, warehouses, sales, mixed apparatus pricing, standard pricing, product managers, and buyers.
• Understand the business unit organizational charts allowing you to escrow and resolve issues within the organization.

Skills

Customer support

Data analysis

Microsoft Office

Education

Associate or Bachelor degree in related discipline

Tools

SAP

Salesforce

Quotation tools

Job description

Siemens seeks a Customer Support Coordinator in Houston, TX (Remote) to handle inquiries about status, shipping dates, expedites, and services for select accounts. You will support customers by resolving complex issues, escalating when needed, and guiding referrals to the appropriate specialist.

Key responsibilities include managing cases in a CRM system, communicating with customers and internal teams, and building knowledge of the product line to advance within the Customer Support