Hybrid Service Coordination Supervisor: Scheduling & Dispatch Lead

Siemens; Washington (District of Columbia); Hybrid; USD 74,000 - 126,000; Full time

Job summary

Siemens, Laurel, MD, is seeking a Service Coordinator Supervisor to lead a team handling setup, planning, scheduling and dispatch of on-site and remote service activities across the DC area.

You will supervise coordinators, coordinate with Operations Managers, and ensure timely documentation and billing, with travel between branches as required. This hybrid role emphasizes data-driven service and customer commitments.

Qualifications

• 2+ years of experience in customer service, field coordination, administration, or operations
• Experience reading and understanding customer service contracts
• Verbal and written communication skills in English
• Legally authorized to work in the United States without visa sponsorship

Responsibilities

• Supervise, train, and mentor a team of Service Coordinators; set goals, monitor performance, conduct employee review meetings, and schedule formal training.
• Act as the point of escalation for customers with concerns over scheduling and dispatching.
• Coordinate with Operations Managers to align availability and scheduling of staff technicians and specialists.
• Complete service request and dispatch documentation.
• Review, process, and distribute service documentation through the SAP service platform.
• Supervise Service Coordinators to ensure accurate creation of Debit Note Requests (DNRs/Billing) for Time and Material service orders.
• Support project profitability through cost containment procedures and processes.
• Travel between branch locations as needed.

Skills

Customer service experience

Team supervision

Scheduling

Reading contracts

Organizational skills

English communication

Education

High school diploma or GED

Associate degree

Tools

SAP

Microsoft Office

Job description

Siemens, Laurel, MD, is seeking a Service Coordinator Supervisor to lead a team handling setup, planning, scheduling and dispatch of on-site and remote service activities across the DC area.

You will supervise coordinators, coordinate with Operations Managers, and ensure timely documentation and billing, with travel between branches as required. This hybrid role emphasizes data-driven service and customer commitments.