HVAC Service Dispatcher | Fast-Paced Scheduling & Support

Way Companies; Houston (TX); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Paid training

Teladoc access

Health insurance

401(k)

Paid vacation

Paid holidays

Job summary

Way Companies in Houston, TX is seeking a full-time Dispatcher to be the central contact for service customers and to schedule field technicians. You will coordinate service requests based on urgency, contractual obligations, and technician availability, while ensuring clear communication and timely updates.

The role emphasizes organization, follow-through, and a strong customer-service mindset. Compensation starts at $25/hour and increases with experience, with benefits supporting a dedicated

Qualifications

• Prior scheduling, dispatch, or service coordination experience preferred.
• HVAC, mechanical service, or field service industry experience is a plus.
• Strong communication skills, both written and verbal.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and accuracy.
• Proficiency with Microsoft Office, including Outlook, Excel, Word, and SharePoint preferred.
• Proficiency with a service-based ERP system is a plus.
• Ability to keep accurate records of work performed.
• Strong customer service mindset.
• Proactive, organized, dependable, and able to follow instructions quickly.
• Positive attitude, strong work ethic, and team-first approach.

Responsibilities

• Answer incoming phone calls and respond to customer and technician requests.
• Schedule service calls and dispatch HVAC service technicians.
• Keep customers informed regarding technician arrival status and job progress.
• Provide customer service support for the service operations team.
• Document service requests, job details, and updates in the COINS ERP system.
• Communicate with customers regarding schedules and needed repairs.
• Provide logistical direction and support to field technicians.
• Issue purchase orders as needed.
• Track preventive maintenance hours, tasks, and schedules.
• Monitor job progress and help verify technician hours against work orders and GPS reports.
• Review daily timesheets and work orders for accuracy.
• Verify weekly timesheets and submit for approval.
• Support other dispatchers and provide department updates to management.
• Maintain customer records and service-related documentation.
• Assist with special projects as assigned by management.
• Maintain confidentiality with customer, employee, and company information.

Skills

Communication

Multitasking

Attention to detail

Customer service

Organizational skills

Teamwork

Education

High school diploma or GED

Tools

MS Office

Outlook

Excel

SharePoint

COINS ERP

Job description

Way Companies in Houston, TX is seeking a full-time Dispatcher to be the central contact for service customers and to schedule field technicians. You will coordinate service requests based on urgency, contractual obligations, and technician availability, while ensuring clear communication and timely updates.

The role emphasizes organization, follow-through, and a strong customer-service mindset. Compensation starts at $25/hour and increases with experience, with benefits supporting a dedicated