Service Dispatcher — Growth, Training & Great Benefits

dormakaba International Holding AG; Orlando, Northern (FL, KY); Hybrid; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life & Disabi

Vacation & Personal Time Off

Parental Leave

401k Matching

Tuition Reimbursement

Learn & Grow Program

LinkedIn Learning

Job summary

dormakaba International Holding AG is seeking a Service Dispatcher in Orlando, FL. You will take customer orders, assign Service Technicians, and ensure service jobs are billed in a customer-friendly way.

The role includes dispatching, data entry, and maintaining service records in the tracking system. Base hourly salary ranges from $20 to $25, with benefits as described in the career materials.

Qualifications

• High School diploma or equivalent is required.
• 1+ years of customer service experience.

Responsibilities

• Field and route incoming customer calls and emails to Service Technicians.
• Enter service call orders into the service tracking system.
• Dispatch service calls to Service Technicians and follow up to ensure all aspects of the service process are completed accurately.
• Complete data entry related to customer accounts and transactions.

Skills

Customer service

Dispatcher experience

Education

High School diploma or equivalent

Tools

Service tracking system

Job description

dormakaba International Holding AG is seeking a Service Dispatcher in Orlando, FL. You will take customer orders, assign Service Technicians, and ensure service jobs are billed in a customer-friendly way.

The role includes dispatching, data entry, and maintaining service records in the tracking system. Base hourly salary ranges from $20 to $25, with benefits as described in the career materials.