On-Site Service Dispatcher & Coordinator

pt-holdings; Orlando (FL); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental, Vision, and Disabilty

Life Insurance

401(k) & Company Match

Vacation, sick, and personal time

Paid holidays

Town Shares program

Job summary

Commercial Appliance Parts & Service seeks an experienced Service Coordinator/Dispatcher for its Orlando, FL team. This in-person, full-time/hourly role coordinates field technicians, communicates with customers, and keeps daily service operations running smoothly.

Responsibilities include dispatching technicians, updating customers, monitoring schedules, and supporting the service department. The ideal candidate has prior dispatching experience, strong communication, and proficiency with

Qualifications

• HVAC, refrigeration, commercial service, or other field-service dispatch experience preferred.
• Experience coordinating multiple field technicians and managing changing priorities.
• Strong customer service and communication skills.
• Ability to multitask and remain organized in a fast-paced environment.
• Strong computer skills, including Microsoft Office.
• Background check and drug screen required.
• Must be at least 18 years old.

Responsibilities

• Answer incoming service calls and assist customers with service needs.
• Coordinate and dispatch service technicians based on location, availability, and urgency.
• Communicate with customers, technicians, and internal teams throughout the day.
• Monitor technician schedules and adjust priorities as service needs change.
• Review technician work orders for accuracy and completeness.
• Communicate through third-party customer portals and applications.
• Provide timely updates to customers regarding service status.
• Assist with additional service department responsibilities as needed.

Skills

Service dispatching

Customer service

Multitasking

Communication skills

Microsoft Office

Tools

CRM software

Job description

Commercial Appliance Parts & Service seeks an experienced Service Coordinator/Dispatcher for its Orlando, FL team. This in-person, full-time/hourly role coordinates field technicians, communicates with customers, and keeps daily service operations running smoothly.

Responsibilities include dispatching technicians, updating customers, monitoring schedules, and supporting the service department. The ideal candidate has prior dispatching experience, strong communication, and proficiency with