Service Dispatcher & Billing Support

dormakaba International Holding AG; Dallas (TX); On-site; USD 28,000 - 37,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401k

Tuition reimbursement

Parental leave

Employee development

Legal insurance

Flexible learning resources

Paid time off

Job summary

dormakaba is hiring a Service Dispatcher based in Dallas, TX. You will field customer calls, route orders to technicians, and ensure timely dispatch and billing accuracy.

The role offers a clear path to growth within a global access solutions leader and a competitive hourly base pay of $20–$27, with benefits described on the career site. Ideal candidates have a High School diploma and 1+ years in customer service or dispatching, plus familiarity with billing processes.

Qualifications

• High School diploma or equivalent.
• 1+ years’ experience in customer service.
• 1+ years’ experience as a dispatcher.
• 1+ years’ experience with accounts receivable or billing.

Responsibilities

• Field and route incoming customer calls and emails to Service Technicians.
• Enter call orders into the service tracking system.
• Dispatch service calls to Service Technicians and follow up to ensure all aspects of the service process are completed accurately.
• Complete data entry related to customer accounts and transactions.

Skills

Customer service

Dispatcher experience

Accounts receivable/billing

Education

High School diploma or equivalent

Job description

dormakaba is hiring a Service Dispatcher based in Dallas, TX. You will field customer calls, route orders to technicians, and ensure timely dispatch and billing accuracy.

The role offers a clear path to growth within a global access solutions leader and a competitive hourly base pay of $20–$27, with benefits described on the career site. Ideal candidates have a High School diploma and 1+ years in customer service or dispatching, plus familiarity with billing processes.