Service Dispatcher

dormakaba Americas; Town of Florida (NY); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Vacation and Personal Time Off

Parental Leave

401k Matching

Tuition Reimbursement

Learn and Grow Program

LinkedIn Learning access

Employee Assistance Programs

Corporate discounts

Job summary

dormakaba Americas is seeking a Service Dispatcher based in Orlando, FL. The role involves taking customer orders, assigning Service Technicians, and ensuring service jobs are billed in a customer-friendly manner. The hiring salary range is $20–$25 per hour, with determination based on education, experience and market data.

You will field calls, enter orders, dispatch technicians, and perform data entry related to customer accounts. Benefits information is available on our careers site.

Qualifications

• High School diploma or equivalent is required.
• 1+ years' experience in customer service is required.
• 1+ years' experience as a dispatcher is preferred.

Responsibilities

• Field and route incoming customer calls and emails to Service Technicians.
• Enter service call orders into the service tracking system.
• Dispatch service calls to Service Technicians and follow up to ensure all aspects of the service process are completed accurately.
• Complete data entry related to customer accounts and transactions.

Skills

Customer service experience

Education

High School diploma or equivalent

Tools

Service dispatch software

Service tracking system

Job description

Position Overview

dormakaba is seeking a Service Dispatcher based in Orlando, FL. The Service Dispatcher is responsible for taking customer orders, assigning Service Technicians, and ensuring that service jobs are billed in a customer friendly manner. HIRING SALARY RANGE: Base Hourly Salary $20 - $25 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) Please visit our career site for more information on benefits.

What You Will Do

• Field and route incoming customer calls and emails to Service Technicians
• Enter service call orders into the service tracking system
• Dispatch service calls to Service Technicians and follow up to ensure all aspects of the service process are completed accurately
• Complete data entry related to customer accounts and transactions

What we require

• High School diploma or equivalent
• 1+ years' experience in customer service

What we prefer

• 1+ years' experience as a dispatcher
• 1+ years' experience with accounts receivable or billing

What we offer

• Taking Care of our Employees on Day One with Medical, Dental, Vision, Life and Disability Insurance coverage options. No waiting periods!
• Your health is our priority, we offer Medical Wellness Programs to aid in your well-being
• Vacation and Personal Time Off
• We support your growing family; we provide Parental Leave for Moms and Dads!
• Wisely plan for your future with our 401k Matching plan beginning on Day One
• Supporting your career development with our Tuition Reimbursement Program
• Robust culture supporting internal advancement with our Learn and Grow Program
• 24/7 access to over 15,000 LinkedIn Learning courses to assist in your professional development and to expand on your individual interests.
• Employee Assistance Programs
• Voluntary Legal Insurance
• Unlimited Referral Reward Bonuses
• Corporate Discounts for shopping, travel and more!

Who we are

We are at the heart of every place that matters. From automatic doors to cloud-based access management - as a leading global provider in the access solutions market for schools, banks, airports, hospitals, hotels, and many more, we enable seamless movement within secure, safe, and sustainable places. With over 160 years of experience and a focus on excellence and innovation, we offer exciting opportunities to grow in an environment where you can make a real impact. At dormakaba, you are encouraged to take initiative, develop your skills, and build your career alongside 16,000 experts worldwide who are setting industry standards every day.

Work in a place where you matter