Service Dispatcher: Fleet Repair Coordinator

Truck Centers, Inc.; Springfield (IL); On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

401(k) match

Health insurance (3 plan options)

Vision Insurance

Dental Insurance

Paid time off

Disability insurance

FSA and HSA options

Life and AD&D insurance

Maternity leave

Employee assistance program

Wellness program

Uniforms provided

Job summary

Truck Centers, Inc. is seeking a Service Dispatcher to bridge customers, technicians, and the service team, ensuring repairs are organized and on time.

The role requires mechanical/trucking or dealer service experience, supervisory capability, and proficiency with MS Office and Procede software; Freightliner CIC training is highly valued. Family-owned dealership with a focus on service excellence.

Qualifications

• Minimum 2 years mechanical, trucking, or dealer service experience; 4+ years preferred.
• Knowledge of Service department operations.
• Fundamental mechanical aptitude or truck repair experience.
• Proven supervisory experience and leadership skills.
• Knowledge of computer operations, data entry, and MS Office with 30wpm typing capability; Procede software experience is a plus.
• Freightliner dealership experience and CIC Level I or II training are strongly preferred.
• Demonstrated time management and interpersonal communications skills, even in times of stress.
• Strong organizational and problem-solving skills with attention to detail and a solution-focused outlook.
• Must participate in a pre-employment background check and drug screen.

Responsibilities

• Coordinate & Assign Repairs - Assign work to technicians based on skill level, certification, and workload.
• Monitor Workflow - Keep an eye on repair progress and make real-time adjustments to keep things moving.
• Communicate with Customers & Team Members - Provide updates on repairs, delays, and estimated completion times.
• Collaborate Across Departments - Work closely with the rest of the Service office and Parts team to minimize delays and ensure smooth repairs.
• Quality Control - Review completed repair orders to ensure all documentation meets company and warranty guidelines.
• Facilitate Shift Changes - Communicate job status and updates to ensure a seamless transition.

Skills

Mechanical aptitude

Trucking experience

Leadership

Time management

Interpersonal communication

Organizational skills

Problem-solving

Data entry

MS Office

Procede software

Freightliner training

Tools

Procede

MS Office

Job description

Truck Centers, Inc. is seeking a Service Dispatcher to bridge customers, technicians, and the service team, ensuring repairs are organized and on time.

The role requires mechanical/trucking or dealer service experience, supervisory capability, and proficiency with MS Office and Procede software; Freightliner CIC training is highly valued. Family-owned dealership with a focus on service excellence.