Service Dispatcher

Truck Centers, Inc.; Springfield (IL); On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

401(k) match

Health insurance (3 plan options)

Vision Insurance

Dental Insurance

Paid time off

Disability insurance

FSA and HSA options

Life and AD&D insurance

Maternity leave

Employee assistance program

Wellness program

Uniforms provided

Job summary

Truck Centers, Inc. is seeking a Service Dispatcher to bridge customers, technicians, and the service team, ensuring repairs are organized and on time.

The role requires mechanical/trucking or dealer service experience, supervisory capability, and proficiency with MS Office and Procede software; Freightliner CIC training is highly valued. Family-owned dealership with a focus on service excellence.

Qualifications

• Minimum 2 years mechanical, trucking, or dealer service experience; 4+ years preferred.
• Knowledge of Service department operations.
• Fundamental mechanical aptitude or truck repair experience.
• Proven supervisory experience and leadership skills.
• Knowledge of computer operations, data entry, and MS Office with 30wpm typing capability; Procede software experience is a plus.
• Freightliner dealership experience and CIC Level I or II training are strongly preferred.
• Demonstrated time management and interpersonal communications skills, even in times of stress.
• Strong organizational and problem-solving skills with attention to detail and a solution-focused outlook.
• Must participate in a pre-employment background check and drug screen.

Responsibilities

• Coordinate & Assign Repairs - Assign work to technicians based on skill level, certification, and workload.
• Monitor Workflow - Keep an eye on repair progress and make real-time adjustments to keep things moving.
• Communicate with Customers & Team Members - Provide updates on repairs, delays, and estimated completion times.
• Collaborate Across Departments - Work closely with the rest of the Service office and Parts team to minimize delays and ensure smooth repairs.
• Quality Control - Review completed repair orders to ensure all documentation meets company and warranty guidelines.
• Facilitate Shift Changes - Communicate job status and updates to ensure a seamless transition.

Skills

Mechanical aptitude

Trucking experience

Leadership

Time management

Interpersonal communication

Organizational skills

Problem-solving

Data entry

MS Office

Procede software

Freightliner training

Tools

Procede

MS Office

Job description

For over 50 years, three generations have led Truck Centers, Inc. from a single store dealership into our current network of ten, full-service dealerships and two auxiliary locations proudly representing Freightliner and Western Star trucks in Illinois, Indiana, and Missouri. Our team has remained dedicated to delivering exceptional customer service in an environment that fosters collaboration, innovation, and a communal spirit of giving back. To learn more about us, visit truckcentersinc.com.

Job Description

Are you a pro at keeping things organized and making sure operations run smoothly? Do you thrive in a fast-paced, team-driven environment? If so, Truck Centers, Inc. is looking for a Service Dispatcher to be the key link between our customers, technicians, and service team.

Why Join Truck Centers, Inc.?

We're a family-owned, people-focused dealership with a passion for delivering exceptional service. As a Service Dispatcher, you'll play a crucial role in ensuring our technicians have everything they need to get the job done right - on time and with quality.

Shift Available

• This position will work Monday-Friday, day shifts, with rotating Saturdays.

WHAT YOU'LL DO:

• Coordinate & Assign Repairs - Assign work to technicians based on skill level, certification, and workload.
• Monitor Workflow - Keep an eye on repair progress and make real-time adjustments to keep things moving.
• Communicate with Customers & Team Members - Provide updates on repairs, delays, and estimated completion times.
• Collaborate Across Departments - Work closely with the rest of the Service office and Parts team to minimize delays and ensure smooth repairs.
• Quality Control - Review completed repair orders to ensure all documentation meets company and warranty guidelines.
• Facilitate Shift Changes - Communicate job status and updates to ensure a seamless transition.

What We're Looking For:

• Minimum of 2 years mechanical, trucking, or dealer service experience; 4+ years preferred
• Knowledge of Service department operations
• Fundamental mechanical aptitude or truck repair experience
• Proven supervisory experience and leadership skills
• Knowledge of computer operations, data entry, and MS Office with 30wpm typing capability; Procede software experience is a plus
• Freightliner dealership experience and CIC Level I or II training are strongly preferred
• Demonstrated time management and interpersonal communications skills, even in times of stress
• Strong organizational and problem-solving skills that reflect the ability to perform and prioritize multiple projects seamlessly with excellent attention to detail and a solution-focused outlook
• Must participate in a pre-employment background check and drug screen.

WHAT WE OFFER:

Pay Range: $48,039.68 - $72,059.52 per year with incentive eligibility

• 401(k) with company match
• Health insurance with 3 plan options to choose from
• Vision Insurance
• Dental Insurance
• Paid time off including paid volunteer time
• Disability insurance
• FSA and HSA options
• Company paid Life and AD&D insurance
• Maternity leave
• Employee assistance program
• Wellness program
• Company paid uniforms

Additional Information

Truck Centers, Inc. is an equal opportunity employer (EOE). All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, disability, or protected veteran status. We believe in the Hire to Retire philosophy and invest in individuals that we believe will be valuable assets to TCI and our customers for years to come. Thus, we want to help you live well through personal and professional growth plus a multitude of benefits.