Service Dispatcher – Fast-Paced Truck Service Coordinator

Truck Centers, Inc.; Springfield (IL); On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

401(k) match

Health insurance

Vision insurance

Paid time off

Disability insurance

FSA/HSA

Life and AD&D insurance

Maternity leave

Employee assistance program

Wellness program

Job summary

Truck Centers, Inc. in Illinois is seeking a Service Dispatcher to serve as the crucial link between customers, technicians, and the service team. You will coordinate repairs, monitor progress, and provide timely updates to customers and colleagues.

This family-owned dealership emphasizes teamwork, exceptional service, and efficient operations. The role requires 2+ years in mechanical/trucking service and strong organizational skills to manage multiple tasks with accuracy.

Qualifications

• Minimum of 2 years mechanical, trucking, or dealer service experience; 4+ years preferred.
• Knowledge of Service department operations.
• Fundamental mechanical aptitude or truck repair experience.
• Proven supervisory experience and leadership skills.
• Knowledge of computer operations, data entry, and MS Office with 30wpm typing capability; Procede software experience is a plus.
• Freightliner dealership experience and CIC Level I or II training are strongly preferred.
• Demonstrated time management and interpersonal communications skills, even in times of stress.
• Strong organizational and problem-solving skills that reflect the ability to perform and prioritize multiple projects seamlessly with excellent attention to detail and a solution-focused outlook.
• Must participate in a pre-employment background checkand drug screen.

Responsibilities

• Coordinate & Assign Repairs – Assign work to technicians based on skill level, certification, and workload.
• Monitor Workflow – Keep an eye on repair progress and make real-time adjustments to keep things moving.
• Communicate with Customers & Team Members – Provide updates on repairs, delays, and estimated completion times.
• Collaborate Across Departments – Work closely with the rest of the Service office and Parts team to minimize delays and ensure smooth repairs.
• Quality Control – Review completed repair orders to ensure all documentation meets company and warranty guidelines.
• Facilitate Shift Changes – Communicate job status and updates to ensure a seamless transition.

Skills

Supervisory experience

Time management

Interpersonal skills

Organizational skills

Problem-solving

Leadership

Tools

Procede software

MS Office

Job description

Truck Centers, Inc. in Illinois is seeking a Service Dispatcher to serve as the crucial link between customers, technicians, and the service team. You will coordinate repairs, monitor progress, and provide timely updates to customers and colleagues.

This family-owned dealership emphasizes teamwork, exceptional service, and efficient operations. The role requires 2+ years in mechanical/trucking service and strong organizational skills to manage multiple tasks with accuracy.