Service Dispatcher: Fast-Paced, Customer-Focused Dispatch

Eastern Lift Truck Co.; Bath (WV); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401k with company match

Paid vacation & sick days

Paid holidays

Job summary

Eastern Lift Truck Co. in Williamsport, MD is seeking a Service Dispatcher to coordinate field service operations and ensure timely maintenance for our customers.

You will schedule repairs, dispatch technicians, receive requests, and enter data into the system, contributing to efficient, responsive service. The ideal candidate has dispatch experience, a strong customer-service focus, and the ability to multitask in a fast-paced environment.

Qualifications

• Dispatch experience preferred.
• Strong customer-service orientation.
• Ability to multitask in a fast-paced environment.
• Team player with reliable work history.

Responsibilities

• Schedule service repairs and dispatch field technicians to customer locations.
• Schedule and dispatch planned maintenance for timely completion.
• Receive service requests and enter information into the system.
• Assist with paperwork and prepare reports.
• Coordinate with vendors and manage fleet maintenance as needed.

Skills

Dispatch experience

Customer service

Multitasking

Team player

Microsoft Word

Microsoft Excel

Tools

Microsoft Word

Microsoft Excel

Job description

Eastern Lift Truck Co. in Williamsport, MD is seeking a Service Dispatcher to coordinate field service operations and ensure timely maintenance for our customers.

You will schedule repairs, dispatch technicians, receive requests, and enter data into the system, contributing to efficient, responsive service. The ideal candidate has dispatch experience, a strong customer-service focus, and the ability to multitask in a fast-paced environment.