Service Dispatcher

Eastern Lift Truck Co.; Bath (WV); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401k with company match

Paid vacation & sick days

Paid holidays

Job summary

Eastern Lift Truck Co. in Williamsport, MD is seeking a Service Dispatcher to coordinate field service operations and ensure timely maintenance for our customers.

You will schedule repairs, dispatch technicians, receive requests, and enter data into the system, contributing to efficient, responsive service. The ideal candidate has dispatch experience, a strong customer-service focus, and the ability to multitask in a fast-paced environment.

Qualifications

• Dispatch experience preferred.
• Strong customer-service orientation.
• Ability to multitask in a fast-paced environment.
• Team player with reliable work history.

Responsibilities

• Schedule service repairs and dispatch field technicians to customer locations.
• Schedule and dispatch planned maintenance for timely completion.
• Receive service requests and enter information into the system.
• Assist with paperwork and prepare reports.
• Coordinate with vendors and manage fleet maintenance as needed.

Skills

Dispatch experience

Customer service

Multitasking

Team player

Microsoft Word

Microsoft Excel

Tools

Microsoft Word

Microsoft Excel

Job description

Eastern Lift Truck Co.

Service Dispatcher

Currently, we are seeking a Service Dispatcher to support our Williamsport, MD location. We offer tremendous opportunity for growth, competitive compensation and benefits for individuals who want a career with a great company that maintains a family feel!

Main Duties:

• Schedule service repairs and dispatch field service technicians to customer locations for service based on location, skill level of the technicians, and facility response guidelines
• Schedule and dispatch planned maintenance to ensure timely completion
• Receive service requests from customers and coworkers
• Enter information into the computer
• Assist with paperwork and prepare reports
• May handle registering service vans, scheduling maintenance for the rental fleet, scheduling delivery trucks, and coordination of services with outside vendors

Requirements:

• Dispatch experience desired
• Must possess unwavering customer service drive and focus
• Ability to multi-task and work in a fast-paced environment
• Must be a team player
• Pleasant phone demeanor
• Stable work history
• Proficient with Microsoft Word and Excel

Salary range:

Pay range of $19-$22/hr. Compensation is based on experience.

Benefits:

• Medical, dental, vision, and prescription plan.
• 401k with partial company match, paid vacation and sick days, paid holidays, short- & long-term disability, and basic/supplemental life insurance policies.

Who is Eastern Lift Truck Co.?

Eastern Lift Truck Co., is a family-owned company, celebrating over 50 years strong. We provide sales, parts, rentals and service in all areas of the Lift Truck, Material Handling and Allied product business. At Eastern Lift Truck Co. we know that the employees are the ‘heart and soul’ of the company.

Find out more at: www.easternlifttruck.com

“Eastern Lift Truck Co. is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets”