Service Dispatcher – Access Tech & Security

Allegion; Lakewood (IN); On-site; USD 34,000 - 40,000; Full time

Job summary

Stanley Access Technologies, a leader in automatic doors, seeks a Service Dispatcher in Lakewood, CO. You will receive calls, dispatch service visits, support field technicians, and help ensure timely, high-quality service.

Ideal candidates have a valid state driver’s license, 1+ year in customer service or dispatching, and a high school diploma or GED. This full-time role offers growth, a collaborative team, and opportunities to improve field operations.

Qualifications

• 1+ year of customer service or dispatching experience.
• Excellent written and verbal communication skills.
• Knowledge of security hardware industry desired.

Responsibilities

• Receive incoming telephone calls. Assess and dispatch service calls.
• Provide field team with parts support to help minimize return trips.
• Assist the field team with call overloads and direction.
• Prioritize and determine best available technician to complete job.
• Track all service calls and provide service call reporting and metrics to management.
• Coordinate with National Accounts service dispatch.
• Provide administrative/back-up assistance to Service Supervisor.

Skills

Customer service

Dispatching experience

Communication skills

Time management

Education

High School Diploma or GED

Tools

MS Office

Phone systems

Job description

Stanley Access Technologies, a leader in automatic doors, seeks a Service Dispatcher in Lakewood, CO. You will receive calls, dispatch service visits, support field technicians, and help ensure timely, high-quality service.

Ideal candidates have a valid state driver’s license, 1+ year in customer service or dispatching, and a high school diploma or GED. This full-time role offers growth, a collaborative team, and opportunities to improve field operations.