Service Dispatcher: Drive Timely Field Support & Customer Care

Allegion; Lakewood (CO); On-site; USD 34,000 - 40,000; Full time

Benefits offered by this job

Health, dental and vision insurance

401K with company match

Paid time off

Job summary

Allegion is seeking a Service Dispatcher at Stanley Access Technologies in Lakewood, CO. You will receive calls, dispatch technicians, and coordinate field support to ensure timely service delivery.

Ideal candidates have 1+ year in customer service or dispatching, a valid driver’s license, and a high school diploma or GED. The role includes benefits, a strong team environment, and opportunities to grow within Allegion’s leading safety and security platform.

Qualifications

• A valid state driver’s license, without restrictions, is required for this position.
• 1+ year of customer service or dispatching experience
• High School Diploma or GED

Responsibilities

• Receive incoming telephone calls and assess and dispatch service calls.
• Provide feedback to the call center for call loading improvements and customer concerns.
• Provide field team with parts support to help minimize return trips.
• Assist the field team with call overloads and direction.
• Prioritize and determine the best available technician to complete a job.
• Maintain the quality and timeliness of dispatch to meet customer needs.

Skills

Customer service

Dispatching

Education

High School Diploma or GED

Associate degree

Tools

MS Office

Job description

Allegion is seeking a Service Dispatcher at Stanley Access Technologies in Lakewood, CO. You will receive calls, dispatch technicians, and coordinate field support to ensure timely service delivery.

Ideal candidates have 1+ year in customer service or dispatching, a valid driver’s license, and a high school diploma or GED. The role includes benefits, a strong team environment, and opportunities to grow within Allegion’s leading safety and security platform.