Regional Service Dispatch Leader

allegion; Elgin (IL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Unlimited Paid Time Off

401K with 6% match

Health Savings Accounts

Flexible Spending Accounts

Job summary

Allegion is seeking a Service Dispatch Supervisor for Stanley Access Technologies in Elgin, IL. You will direct 10-25 service technicians (and a dispatcher) and oversee processes that boost productivity, customer satisfaction and revenue.

You will recruit, train and lead regional teams to meet service goals. Requires a Bachelor's degree preferred or HS diploma, valid driver's license and a proven track record in fast-paced environments.

Qualifications

• Bachelor's degree preferred; High School diploma required.
• A valid state driver's license without restrictions.
• A clean driving record.
• Ability to work nights and/or weekends as necessary.
• Proven track record of success.
• Ability to work in a fast paced, chaotic environment.
• Proven team builder and player.
• Strong business acumen (Drive productivity, P&L understanding, data analysis).
• Demonstrated communication skills.
• Excellent team and interpersonal skills.
• Strong detail orientation.
• Strong computer skills (Microsoft applications, Microsoft Dynamics365, Spreadsheets, word processing).

Responsibilities

• Direct, remotely, the activities of 10-25 service technicians and possibly 1 dispatcher, share on call duties.
• Oversee and develop processes and tools to drive productivity, efficiency and customer satisfaction that will maximize revenue.
• Meet or exceed region service goals including incoming business, sales, expense/revenue ratio, service delivery, margin rates, inventory.
• Create an environment which achieves ultimate customer service/satisfaction while meeting/exceeding region targets.
• Form high performing teams and lead regional efforts to source, hire, train and develop talent.
• Provide leadership in setting and achieving Region goals in profitable installation, maintenance and repair of Stanley products.
• Analyze, develop, and implement systems and process productivity enhancements.
• Direct leadership of Service Technicians, Service Dispatcher, Warehouse personnel and administrative support.
• Participate actively and support all initiatives such as hiring, training and mentoring service technicians to drive efficiency.
• Model Stanley values including Accountability, Respect, Integrity, Vision, Stretch, Boundaryless and Speed.
• Audit of all incoming work orders for accuracy (Part numbers, Door IDs, Signatures, Customer Forms, PO numbers, NTE).
• Perform half day or full day ride along, evaluate work practices and safety equipment.

Skills

Team leadership

P&L understanding

Data analysis

Communication skills

Interpersonal skills

Detail orientation

Problem solving

Adaptability

Customer service focus

Proven track record

Microsoft Office

Microsoft Dynamics365

Spreadsheets

Word processing

Education

Bachelor's degree preferred

High School diploma required

Tools

Microsoft Dynamics365

Microsoft Office

Job description

Allegion is seeking a Service Dispatch Supervisor for Stanley Access Technologies in Elgin, IL. You will direct 10-25 service technicians (and a dispatcher) and oversee processes that boost productivity, customer satisfaction and revenue.

You will recruit, train and lead regional teams to meet service goals. Requires a Bachelor's degree preferred or HS diploma, valid driver's license and a proven track record in fast-paced environments.