Service Dispatcher — Fast, Customer-Focused Dispatch

Allegion plc; Lakewood (CO); On-site; USD 71,635,000 - 83,097,000; Full time

Job summary

Allegion plc in Lakewood, CO is seeking a Service Dispatcher to join Stanley Access Technologies. The role reports to the Branch Manager and focuses on dispatching service calls, coordinating with technicians, and ensuring timely customer communication.

The ideal candidate has 1+ year in customer service or dispatching, a valid driver’s license, and a High School Diploma or GED. Compensation reflects hourly pay with benefits and opportunities to support service operations.

Qualifications

• A valid state driver’s license, without restrictions, is required for this position.
• 1+ year of customer service or dispatching experience
• High School Diploma or GED

Responsibilities

• Receive incoming telephone calls. Assess and dispatch service calls.
• Provide feedback to the call center for call loading improvements and customer concerns.
• Provide field team with parts support to help minimize return trips.
• Assist the field team with call overloads and direction.
• Prioritize and determine best available technician to complete job.
• Maintain the quality, quantity, and timeliness of dispatch to customer needs, questions or problems.
• Ensure proper communication with customer to gather all pertinent information for service call.
• Consistently follow-up with customer to ensure completion and satisfaction.
• Track all service calls and provide service call reporting and metrics to management.
• Maintain service call logs and service manuals
• Perform monthly technician’s rides to better understand team support requirements and business needs
• Promote the sale and implementation of service agreements to customers
• Coordinate with National Accounts service dispatch
• Provide administrative/back‑up assistance to Service Supervisor
• Performs duties and responsibilities as described in the quality system
• Perform work according to the Field Operations Policy and Procedures Manual.
• Perform other assignments as directed by manager in support of service operations
• Work with Installation coordinator on manpower sharing opportunities to increase productivity

Skills

Customer service

Dispatching

Communication skills

Education

High School Diploma or GED

Job description

Allegion plc in Lakewood, CO is seeking a Service Dispatcher to join Stanley Access Technologies. The role reports to the Branch Manager and focuses on dispatching service calls, coordinating with technicians, and ensuring timely customer communication.

The ideal candidate has 1+ year in customer service or dispatching, a valid driver’s license, and a High School Diploma or GED. Compensation reflects hourly pay with benefits and opportunities to support service operations.