Service Dispatcher

Paragon Honda; Woodside (NY); On-site; USD 45,000 - 58,000; Full time

Benefits offered by this job

Medical

Employee discounts

Paid time-off

Recognition programs

Manufacturer training

Career advancement

Job summary

Paragon Honda in Woodside, NY is seeking an Automotive Service Dispatcher to join our fast-paced service team. This role focuses on coordinating dispatch to technicians, supporting service advisors, and maintaining a smooth workflow to deliver excellent service.

The ideal candidate is highly organized, customer service driven, and experienced in a dealership environment with strong communication skills and a current driver's license.

Qualifications

• Results-driven, highly energized, customer service oriented.
• Passion for taking care of customers.
• Understanding of vehicle repairs and maintenance; dealership experience.
• Excellent organization and communication skills.

Responsibilities

• Dispatch work to technicians and assist in ensuring workflow of the service department.
• Identify and direct Service Advisor to their customer.
• Deliver keys and repair order copies to Service Advisor's workstation after parking a vehicle.
• Retrieve customer vehicle from parking lot when bill is paid or as directed by cashier.
• Run errands for the service department.
• Ensure service department operates under safe conditions per policies and regulations.
• Perform other duties as assigned by the Service Director.

Skills

Customer service

Organization

Verbal & written communication

Computer skills

Driver's license

Dealership experience

Job description

Automotive Service Dispatcher

Business is Booming at Paragon Honda! We are seeking aDynamic Service Dispatcherto join our world class service team. We have an immediate opening foraMotivated, Seasoned Service Department Dispatcher.This is an outstanding opportunity for a rewarding career with a mission driven company.

• Do you thrive in a fast paced, professional environment with unlimited career growth potential?
• Are you an enthusiastic and trustworthy individual with a strong work ethic?
• Do you have a proven record of success with verifiable CSI scores?
• Do you have a desire to win? .....

Then our company is the right fit for you! Join our Service Departments that is poised for Explosive Growth.

Dispatch Duties include but are not limited to:

• Provide high quality customer service and satisfaction at or above company standards
• Maintain good working relations with all depts
• Dispatch work to technicians and assist in various ways to ensure the work flow of the service department
• Identify and direct Service Advisor to their customer
• Deliver the keys and repair order hard copies to the appropriate Service Advisor's workstation immediately after parking a vehicle in the service parking lot
• Retrieve customer vehicle from the parking lot when their bill is paid or as directed by the Cashier
• Run any necessary errand required by the service department
• Ensuring the service department operates under safe conditions according to established policies and procedures and in compliance with federal, state, and other mandated regulations
• Perform other duties as assigned by the Service Director

Automotive Service Dispatcher Qualifications:

• Must be results-driven, highly energized, customer service oriented
• Must have a passion for taking care of customers
• Excellent organization skills and effective verbal and written communication skills
• Proven record of success in a dealershipand an understanding of vehicle repairs and maintenance
• Possess ability to support a Service team to top-level performance and create a 5-star customer experience
• Computer experience
• Must have a current, valid driver's license

Benefits Include:

Our team members enjoy a positive working environment with opportunities for professional growth through training and advancement from within the organization.

Our team members also enjoy a comprehensive benefits program including:

• Medical,Employee discounts on vehicle purchases, parts and service Paid-time-off
• Comprehensive employee recognition programs.
• Continued training through the manufacturer.
• Opportunities for career advancement.
• When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits.
• Simply put, you'll experience the best that a career in the automotive industry has to offer.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.

We are anEqual Opportunity Employer and a drug free workplace.