Automotive Service Dispatcher

Fontana Chrysler Dodge Jeep RAM; Fontana (CA); On-site; USD 42,000 - 64,000; Full time

Job summary

Fontana Chrysler Dodge Jeep RAM is looking for an Automotive Service Dispatcher to plan, organize, and control the flow of service work in the service department, ensuring timely repairs and customer satisfaction.

The successful candidate will have a high school diploma or GED, at least 3 years of automotive service dispatch experience, a valid California driver’s license, and the ability to work in a fast-paced team with strong communication and leadership skills.

Qualifications

• 3+ years Automotive Service Dispatch experience.
• Strong communication and customer service skills.
• Must have valid California driver's license.

Responsibilities

• Implements and maintains an effective dispatch system.
• Schedules shop work to maximize productivity per dealership policy and technician skill level.
• Prepare service invoices and timecards for processing.
• Reviews repair orders to ensure accuracy of work completed.
• Ensures that technicians follow warranty procedures.
• Collaborates with team members to increase productivity and open lines of communication with Service Advisors with updates.
• Ensures that required documentation is complete and in compliance with regulations and standards.
• Communicates status and ETA to customers via service advisors so they can be informed.
• Demonstrates behaviors consistent with the Company's Values in interactions with customers, coworkers, and vendors.
• Performs other duties as assigned.

Skills

Automotive service dispatch

Team leadership

Customer service

Communication

Multi-tasking

Education

High school diploma or GED

Job description

Overview

TheAutomotive Service Dispatcherplans, organizes, leads, and controls the flow of service work through the service department in a professional, timely manner while ensuring quality repairs at a fair cost to customers. We deliver the highest quality service while maintain the highest level of customer satisfaction.

The ideal candidate has a high school diploma or GED, at least 3 years Automotive Shop Experience, dispatcher dealer-level or large facility experience. An unrestricted California driver's license and a clean driving record. He or she must be able to work productively in a fast-paced team environment and must have a positive attitude, professional appearance, great communication skills, and the ability to deliver world class customer service.

In addition to competitive pay, we offer our employees: Health, Dental, Vision, Life, 401K, Health & Wellness Program, community involvement and company paid vacation and holidays.

Responsibilities

• Implements and maintains an effective dispatch system.
• Schedules shop work to facilitate maximum productivity in accordance with dealership policy and the technician skill level required.
• Prepare service invoices and timecards for processing.
• Reviews repair orders turned in by Service Technicians to ensure accuracy of work completed.
• Ensures that technicians follow warranty procedures.
• Work with team members to increase productivity and open line of communication with Service Advisors with updates.
• Ensures that required documentation is complete and is in compliance with regulations and standards.
• Communicate directly with service advisors regarding the status of the service work as well as the estimated time for completion so that customers can be informed.
• Demonstrates behaviors consistent with the Company's Values in all interactions with customers, coworkers, and vendors.
• Performs other duties as assigned.

Qualifications

• 3 +years' Automotive Service Department Dispatch experience!!
• Ability to distribute work to Service Technician in a fair manner according to their skill level.
• Must have the ability to motivate and lead the production of technicians.
• Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress.
• Excellent interpersonal skills to interact professionally with customers, vendors, and staff.
• Safety and customer service oriented.
• Must have the ability to multi-task in a fast paced environment.
• Able to bend, kneel, squat, stand, and lift heavy objects as needed.
• Professional appearance and work ethic.
• Valid California driver's license with a clean driving record.