Automotive Service Dispatcher

Fontana Chrysler, Dodge, Ram, Jeep; Fontana (CA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental

Vision

Life insurance

401K

Health & Wellness program

Paid vacation and holidays

Community involvement

Job summary

Fontana Chrysler, Dodge, Ram, Jeep is seeking an Automotive Service Dispatcher to plan and control the flow of service work in a professional and timely manner, ensuring quality repairs at fair cost and high customer satisfaction.

The ideal candidate will have a high school diploma or GED, 3+ years of automotive service dispatch experience, and a California driver’s license with a clean record. Join a fast-paced team and contribute to world-class service.

Qualifications

• 3+ years Automotive Service Department Dispatch experience
• Excellent communication, customer service, and problem-solving skills
• Ability to multi-task in a fast-paced environment
• Valid California driver’s license with a clean driving record

Responsibilities

• Implements and maintains an effective dispatch system.
• Schedules shop work to maximize productivity per dealership policy and technician level.
• Prepare service invoices and timecards for processing.
• Review repair orders for accuracy of work completed.
• Ensure technicians follow warranty procedures.
• Coordinate with Service Advisors and maintain clear updates.
• Ensure documentation is complete and compliant with regulations and standards.
• Communicate status and estimated completion times to customers.

Skills

Team leadership

Communication

Customer service

Problem-solving

Multi-tasking

Organizational skills

Education

High school diploma or GED

Job description

Overview

TheAutomotive Service Dispatcher plans, organizes, leads, and controls the flow of service work through the service department in a professional, timely manner while ensuring quality repairs at a fair cost to customers. We deliver the highest quality service while maintain the highest level of customer satisfaction.

The ideal candidate has a high school diploma or GED, at least 3 years Automotive Shop Experience, dispatcher dealer-level or large facility experience. An unrestricted California driver's license and a clean driving record. He or she must be able to work productively in a fast-paced team environment and must have a positive attitude, professional appearance, great communication skills, and the ability to deliver world class customer service.

In addition to competitive pay, we offer our employees: Health, Dental, Vision, Life, 401K, Health & Wellness Program, community involvement and company paid vacation and holidays.

Responsibilities

• Implements and maintains an effective dispatch system.
• Schedules shop work to facilitate maximum productivity in accordance with dealership policy and the technician skill level required.
• Prepare service invoices and timecards for processing.
• Reviews repair orders turned in by Service Technicians to ensure accuracy of work completed.
• Ensures that technicians follow warranty procedures.
• Work with team members to increase productivity and open line of communication with Service Advisors with updates.
• Ensures that required documentation is complete and is in compliance with regulations and standards.
• Communicate directly with service advisors regarding the status of the service work as well as the estimated time for completion so that customers can be informed.
• Demonstrates behaviors consistent with the Company's Values in all interactions with customers, coworkers, and vendors.
• Performs other duties as assigned.

Qualifications

• 3 +years' Automotive Service Department Dispatch experience!!
• Ability to distribute work to Service Technician in a fair manner according to their skill level.
• Must have the ability to motivate and lead the production of technicians.
• Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress.
• Excellent interpersonal skills to interact professionally with customers, vendors, and staff.
• Safety and customer service oriented.
• Must have the ability to multi-task in a fast paced environment.
• Able to bend, kneel, squat, stand, and lift heavy objects as needed.
• Professional appearance and work ethic.
• Valid California driver's license with a clean driving record.