Service Dispatcher

Yellowstone Local; Tampa (FL); On-site; USD 59,000 - 72,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Retirement program

Growth opportunities

On-site role

Job summary

Design Temp of Florida is seeking an organized Service Dispatcher on-site in Tampa, FL to keep technicians on schedule and ensure top‑notch customer communication. You will dispatch, track field work, and debrief after calls, while building expertise in the company CRM and dispatching systems.

Qualifications include 2+ years in dispatching, HVAC or related service trade experience preferred, and strong customer service and multitasking skills.

Qualifications

• 2+ years of dispatching experience
• HVAC, plumbing, electrical or similar service trade experience preferred
• Must work on-site in Tampa, FL
• Strong organizational and multitasking skills
• Excellent customer service and communication abilities
• Comfortable making outbound calls and proactive follow-up

Responsibilities

• Schedule, dispatch, and track service technicians throughout the day
• Serve as primary contact for customers scheduling HVAC service calls
• Monitor technician availability and optimize routing
• Debrief technicians after service and document updates
• Prepare and send repair quotes as needed
• Complete billing and invoicing for the service department
• Maintain accurate service records and CRM data
• Adapt to schedule changes and competing priorities

Skills

Dispatching experience

HVAC knowledge

Customer service

Organizational skills

Communication skills

On-site work

Education

High school diploma or equivalent

Tools

CRM systems

Microsoft Office

Job description

Energy Efficient Heating and Cooling Systems, By Design.

Yellowstone Local is proud to represent Design Temp of Florida, an industry leader in HVAC services.

Design Temp of Florida is looking for an organized and dependable Service Dispatcher who can keep technicians on schedule, communicate clearly with customers, and ensure every service call receives proper follow-up. HVAC dispatch experience is preferred, but candidates with relevant experience in plumbing, electrical, or a similar service trade are encouraged to apply.

What's in It for You?

• Compensation up to $65,000 per year
• Full-time, Monday through Friday schedule
• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• Company-sponsored retirement program
• Opportunities to grow within the company
• Stable, on-site position with an established local company

Why You'll Love It Here

• Join an established HVAC service company serving the Tampa area.
• Play an important role in keeping the service department organized and operating efficiently.
• Work directly with customers, service technicians, and field support staff.
• Build on your dispatching and customer service experience while learning company CRM and dispatching systems.
• Grow your career with a company that values dependable communication, organization, and follow through.

Your New Role

• Work on site as a Service Dispatcher in Tampa, Florida 33634.
• Serve as a primary point of contact for customers scheduling HVAC service calls.
• Schedule, dispatch, and track service technicians throughout the day.
• Monitor technician availability and help maintain efficient routing and productivity.
• Debrief technicians after service calls and document relevant updates.
• Communicate clearly with customers, technicians, and field support staff.
• Proactively call customers with scheduling updates and service information.
• Follow up with customers after service is completed or an estimate is provided.
• Order parts and coordinate repair scheduling with customers and technicians.
• Prepare and send repair quotes as needed.
• Complete billing and invoicing for the service department.
• Maintain accurate refrigerant logs and service records.
• Enter and update information accurately within company systems.
• Adapt to schedule changes, delays, emergencies, and competing priorities in a fast paced service environment.

• 2+ years of dispatching experience
• Dispatch experience within HVAC, plumbing, electrical, or a similar service trade is strongly preferred
• High school diploma or equivalent
• Excellent organizational and multitasking skills
• Strong customer service and communication skills
• Comfortable making outbound calls and proactively following up with customers
• Basic proficiency with Microsoft Word, Microsoft Office, email, and general computer systems
• Ability to learn and navigate the company’s CRM and dispatching systems
• Accurate data-entry and recordkeeping skills
• Dependable, adaptable, and able to remain organized in a fast-paced environment
• Must be able to work on-site in Tampa, Florida
• Must be available to work full-time, Monday through Friday

Design Temp of Florida is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status. #yellow