Service Manager

Yellowstone Local; Tampa (FL); On-site; USD 65,000 - 110,000; Full time

Job summary

Yellowstone Local in Tampa, FL is seeking a leader to oversee the commercial HVAC service department. You will coach technicians and office staff, drive scheduling efficiency, and ensure exceptional customer service.

The role emphasizes coaching, accountability, and operational excellence, with opportunities for advancement into general management within a collaborative, safety-focused culture.

Qualifications

• 3+ years of experience managing teams.
• Experience leading a service department or field service team.
• Strong leadership, staff motivation, communication, and problem-solving skills.
• Ability to prioritize multiple tasks in a fast-paced service environment.
• Experience coordinating field technicians and managing service operations.
• Strong organizational and time management skills.
• Proficiency with computer systems and service management software.
• Valid driver's license with a clean driving record.
• HVAC, mechanical contracting, plumbing, electrical, or related service industry experience preferred.
• Experience with KPIs, budgets, and departmental performance preferred.
• Familiarity with dispatching, scheduling, and field service management systems preferred.
• Proven ability to recruit, build, motivate, and develop successful teams preferred.
• Ability to lead a commercial HVAC service department with accountability and efficiency.

Responsibilities

• Oversee the daily operations of the commercial HVAC service department in Tampa, Florida.
• Lead, coach, motivate, and support service technicians and office staff.
• Coordinate scheduling, dispatching, and workflow to maximize efficiency.
• Monitor technician performance and provide ongoing training and development.
• Ensure high-quality workmanship and outstanding customer service.
• Resolve escalated customer concerns in a professional and timely manner.
• Work closely with company leadership to improve operational processes and overall department performance.
• Track service metrics, KPIs, productivity, and profitability, identifying opportunities for improvement.
• Assist with recruiting, hiring, onboarding, and performance management.
• Build accountability across the department while maintaining a positive, safety-focused work environment.
• Manage staffing and workflow effectively to improve department efficiency and reduce overtime.
• Help develop a high-performing service operation capable of supporting continued company growth.

Skills

Leadership

Coaching

Communication

Problem-solving

Time management

Scheduling

Customer service

Team motivation

Recruiting

KPIs

Tools

Service management software

Job description

Company is confidential

Yellowstone Local is proud to represent an industry leader in commercial HVAC services.

If you know how to lead people, hold a team accountable, and build a service department that performs, this is your opportunity to make a measurable impact and grow with the business.

What's in it for You?

• Annual Compensation: $65,000 to $110,000, based on experience, leadership ability, and performance.

• Schedule: Monday through Friday, typically 8:00 AM to 5:00 PM.

• Hours may vary based on department needs, workload, and how effectively the service operation is managed.

• This is a leadership role where success may occasionally require time beyond a standard 40-hour workweek.

• Strong performance, effective hiring, team development, and operational results can create opportunities for increased earning potential.

• Opportunity for career growth and leadership development.

• High-performing candidates may have the opportunity to advance into a General Management position.

• Supportive and collaborative team environment.

• Stable, full-time opportunity with an established commercial HVAC company.

• The opportunity to make a meaningful impact on company operations, team performance, and customer satisfaction.

Why You'll Love It Here

• You will have the opportunity to lead, coach, and develop a service team rather than simply maintain the status quo.

• Leadership, staff motivation, accountability, and operational execution are highly valued.

• Strong managers who can recruit effectively, develop employees, and improve department performance have room to grow their responsibilities and earning potential.

• You will work closely with company leadership to improve processes, strengthen the service department, and support continued business growth.

• This is an opportunity for a proactive leader who wants their results to directly influence their career path.

Your New Role

• Oversee the daily operations of the commercial HVAC service department in Tampa, Florida.

• Lead, coach, motivate, and support service technicians and office staff.

• Coordinate scheduling, dispatching, and workflow to maximize efficiency.

• Monitor technician performance and provide ongoing training and development.

• Ensure high-quality workmanship and outstanding customer service.

• Resolve escalated customer concerns in a professional and timely manner.

• Work closely with company leadership to improve operational processes and overall department performance.

• Track service metrics, KPIs, productivity, and profitability, identifying opportunities for improvement.

• Assist with recruiting, hiring, onboarding, and performance management.

• Build accountability across the department while maintaining a positive, safety-focused work environment.

• Manage staffing and workflow effectively to improve department efficiency and reduce unnecessary overtime where possible.

• Help develop a high-performing service operation capable of supporting continued company growth.

• 3+ years of experience managing teams.

• Previous experience managing a service department or field service team.

• Strong leadership, staff motivation, communication, and problem-solving skills.

• Ability to prioritize multiple tasks in a fast-paced service environment.

• Experience coordinating field technicians and managing service operations.

• Strong organizational and time management skills.

• Proficiency with computer systems and service management software.

• Commitment to delivering exceptional customer service.

• Valid driver's license with a clean driving record.

• Experience in HVAC, mechanical contracting, plumbing, electrical, or a related service industry preferred.

• Experience managing KPIs, departmental performance, productivity, and operational budgets preferred.

• Familiarity with dispatching, scheduling, and field service management systems preferred.

• Proven ability to recruit, build, motivate, and develop successful teams preferred.

• Ability to lead a commercial HVAC service department with accountability, efficiency, and a strong focus on operational performance.

This company is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status. #yellow