HVAC Dispatcher

BOB HEINMILLER AIR CONDITIONING, INC; Orlando (FL); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401K with 4% employer match

Additional benefits offered through Afl

paid holidays

paid vacation

Job summary

Bob Heinmiller Air Conditioning is seeking an HVAC Dispatcher to join our Orlando team. You will schedule service calls, coordinate technicians, and ensure the right tools, parts, and equipment are available to complete jobs efficiently.

The ideal candidate has at least three years of HVAC dispatching experience, strong multi-tasking and map-reading skills, and proficiency with Service Titan. This is an on-site, full-time role with standard business hours.

Qualifications

• Three years of HVAC dispatching experience.
• Ability to multi-task and manage schedules.
• Geographical knowledge of service area or map-reading skills.
• Computer skills and familiarity with Service Titan.
• Dependable and adaptable in a fast-paced environment.

Responsibilities

• Maintain daily schedules for service technicians.
• Dispatch technicians to service calls as they are completed.
• Coordinate parts and equipment and update customers and managers.
• Prepare service invoices and timecards for processing.

Skills

Dependability

Adaptability

Attention to detail

Autonomy

Multi-tasking

Tools

Service Titan

Job description

Bob Heinmiller Air Conditioning is a family-owned company that has been servicing the greater Orlando area for over 30 years. We pride ourselves on developing and maintaining a great company culture that cultivates growth and longevity in our employees. Our company is based on fostering integrity, honesty, and reliability in everything we do. We have an immediate opening for an HVAC Dispatcher to join our team.

The position: As the single point of contact you will perform a variety of duties such as scheduling and coordinating service calls and ensuring technicians have the appropriate tools, parts, and equipment to complete the job in a timely manner, maintain accurate records, provide updates as needed and update all parties of any changes.

Work Hours: Mon - Fri 8am to 5pm, 1 hour lunch, with potential OT during peak seasons.

Office Location: Orlando, FL - this is not a remote position

Pay Scale: $16.00 - $20.00/ hr. Depending on experience

Benefits

• Medical insurance
• Dental insurance
• 401K with 4% employer match
• Additional benefits offered through Aflac
• paid holidays
• paid vacation

Position Summary: Maintain the Service Technicians' daily schedules and dispatch the technicians as service calls are completed. Schedule return trips with customers when parts are in. Maintain the on-call schedule for service technicians. Maintain customer database with current information. Clear and concise communications with department managers, employees, and company customers, including keeping customers appraised as to company schedule and requested lead-times. Provide accounting with maintenance contract billing information. Prepare service invoices and timecards for processing.

An Ideal Candidate Will Possess

• Dependability. We are looking for someone who is more reliable than spontaneous.
• Adaptability/ flexibility. This job can have a lot of moving parts, we want someone who can shift priorities quickly.
• High attention to detail. This job will involve working with the details rather than the big picture.
• Autonomy/ Independence. You will need to enjoy working with little direction.
• Ability to work in high pressure/stress environment.

Job Requirements

• Three years related experience in HVAC Dispatching.
• Ability to multi-task
• Geographical knowledge of service area or map reading skills
• Computer skills
• Service Titan Experience
• Basic knowledge of the industry is preferred