Service Dispatcher

Star Group; Northern (KY); Hybrid; USD 38,000 - 48,000; Full time

Job summary

Star Group in Newtown, PA is seeking a Service Dispatcher to coordinate service calls and allocate work orders to Service Technicians using our scheduling tools. You will rely on strong communication, active listening, and attention to detail to provide timely, efficient service in a fast-paced environment.

This full-time position offers competitive compensation and benefits. Responsibilities include prioritizing urgent requests, monitoring dispatch queues, and collaborating with other

Qualifications

• High School Diploma or Equivalent.
• 1-2 years dispatch experience preferred.
• Experience in customer service is a plus.
• Ability to work in a fast-paced environment.
• Proficient with MS Office, Outlook and web navigation.

Responsibilities

• Schedule service calls and issue work orders for technicians according to urgency.
• Review service monitor to ensure dispatch and assignment.
• Communicate with other dispatchers, technicians, and departments.

Skills

Scheduling

Customer service

Organizational skills

Teamwork

Education

High School Diploma or Equivalent

Tools

MS Office Suite

MS Outlook

Web navigation

Job description

Are you interested in taking your career to the next step with an industry leader? Do you have a knack for scheduling, organizing, and planning? Then we have a job for you! We are a leading home services provider and due to our continued growth we are looking for responsible and reliable individuals to serve as Service Dispatchers.

As a Service Dispatcher, you will be the person our customers rely on to get service when they need it! You will prepare records and distribute work orders to Service Technicians in response to customer requests using our scheduling and mapping technology. We offer competitive compensation, benefits for full time roles as well as overtime opportunities. You may also find room for advancement with us. If this sounds like the kind of career move you've been wanting to make and you meet our qualifications, we want to talk with you!

Responsibilities:

As a Service Dispatcher, you will use your communication and active listening skills to devise the most efficient solutions.

Specific duties include:

• Scheduling service calls and providing work orders for Service Technicians according to urgency
• Reviewing jobs in the service monitor to ensure they are dispatched and assigned as required
• Communicating with other Dispatchers, Service Technicians and other departments

Requirements:

As a Service Dispatcher, you must be pleasant, professional and possess the ability to function equally well both independently and in a team environment. You must also be highly detail-oriented and focused with a flexible and adaptable nature. It is also important that you display excellent verbal and written communication, interpersonal and active listening skills as well as the ability to interact effectively with both customers and coworkers.

Specific qualifications include:

• High School Diploma or Equivalent
• 1 -2 years prior dispatch experience preferred
• Prior experience in a customer service setting a plus
• Ability to work well in a fast paced environment
• Proficiency with the MS Office Suite, MS Outlook and Web navigation

As a Service Dispatcher, you will be part of an evolving organization that built its reputation on providing our customers with the best possible service. Our employees are, of course, one of the main keys to our continued success and so, we are committed to your professional development. In addition, you may find opportunities for advancement to roles of greater responsibility with us.

Your hard work and professional dedication will be rewarded with a competitive compensation and benefits package, including:

• Medical coverage (F/T staff)
• Retirement Savings

Build a rewarding career with an industry leader!

We are proud to be an equal opportunity employer, and are committed to a drug and alcohol-free workplace.

Posting Location

Newtown, PA

Position Type

Full Time - Regular

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, or on any other basis prohibited by law. Information on race, gender and national origin will only be used for statistical and recordkeeping purposes, and will not be used in making any employment decisions. All information provided will be kept separate from your expression of interest. Providing this information is strictly voluntary, and you will not be subjected to any adverse action or treatment if you choose not to provide this information. If you do not choose to answer these questions, we ask that you select "Decline to Identify" for each question. Thank you for your voluntary cooperation.