Service Dispatch Supervisor

Meenan Oil; Town of East Fishkill (NY); On-site; USD 59,000 - 72,000; Full time

Benefits offered by this job

Medical coverage

401(k)

Job summary

Meenan Oil in Hopewell Junction, NY seeks a Service Dispatch Supervisor to oversee service work orders, scheduling, and daily workload planning. You will coordinate dispatchers, service technicians, and other departments to ensure timely responses to customer requests.

The role requires strong communication, 5+ years dispatch or supervisory experience, and a 4-year degree preferred. You will coach staff, optimize schedules, and maintain accountability while supporting professional development

Qualifications

• Bachelor's degree preferred.
• Minimum of 5 years dispatch experience preferred.
• 2-3 years supervisory experience.
• Strong written and verbal communication skills.
• Computer proficiency.

Responsibilities

• Oversee scheduling service calls and ensuring dispatchers provide work orders for Service Technicians according to urgency.
• Review jobs in service monitor to ensure they are dispatched and assigned as required in a timely fashion.
• Ensure dispatchers call customers in advance when techs are running late and or in transit.
• Oversee that dispatchers are assigning next days' work before their shift ends.
• Understand each technician and their skill set.
• Review scheduled work based on technician's availability.
• Communicate with other Dispatchers, Service Technicians and other departments.

Skills

Communication skills

Computer proficiency

Education

Bachelor's degree preferred

Job description

Hopewell Junction, New York, United States

Job Description

As a Service Dispatch Supervisor, you will be the one our customers and dispatchers rely on to get service when they need it! You will oversee work orders to Service Technicians in response to customer requests. The Dispatch Supervisor is responsible for scheduling, organizing, and planning daily, weekly and monthly workload schedules and must be able to effectively coach employee's to be accountable for their daily Job responsibilities.

Responsibilities include:

• Oversee scheduling service calls and ensuring dispatchers provide work orders for Service Technicians according to urgency.
• Review jobs in service monitor to ensure they are dispatched and assigned as required in a timely fashion.
• Ensure dispatchers call customers in advance when techs are running late and or in transit.
• Oversee that dispatchers are assigning next days' work before their shift ends.
• Understand each technician and their skill set.
• Review scheduled work based on technician's availability.
• Communicate with other Dispatchers, Service Technicians and other departments.

Requirements:

• 4 year degree preferred.
• Minimum of 5 years dispatch experience preferred.
• 2 -3 years supervisory experience.
• Strong written and verbal communication skills.
• Computer proficiency.

As a Service Dispatch Supervisor, you will be part of an evolving organization that built its reputation on providing our customers with the best possible service. Our employees are, of course, one of the main keys to our continued success, and so, we are committed to your professional development. As we continue to grow, we will need more good people just like you, and you will find opportunities for advancement to roles of greater responsibility with us.

Your hard work and professional dedication will be rewarded with a competitive compensation and benefits package, including:

• * Medical coverage
• * 401(k)

We are proud to be an equal opportunity employer and are committed to a drug and alcohol free environment.

Posting Location

Hopewell Junction, NY

Position Type

Full Time - Regular

Pay Range

The estimated pay range for this job. Disclosing pay information promotes competitive and equitable pay. The actual pay rate will depend on the person's qualifications and experience.

$65,000.00 - $65,000.00

In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to "Pay Transparency Law"; in the impacted states; that have mandated the employers to list the salary ranges in Job advertisements or postings for job opportunities and Job promotions.

EEO is the Law

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, or on any other basis prohibited by law. Information on race, gender and national origin will only be used for statistical and recordkeeping purposes, and will not be used in making any employment decisions. All information provided will be kept separate from your expression of interest. Providing this information is strictly voluntary, and you will not be subjected to any adverse action or treatment if you choose not to provide this information. If you do not choose to answer these questions, we ask that you select "Decline to Identify" for each question. Thank you for your voluntary cooperation.