Rental Coordinator Manager

Lonestar Forklift, Inc.; Houston (TX); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Comprehensive medical, vision, and dental benefits

Life Insurance and Disability – 100% employer paid

Employee assistance programs

401K matching

Ongoing professional development opportunities

401K matching

Professional development

Job summary

A material handling equipment dealership in Houston, Texas is seeking a Rental Coordinator Manager to lead and support their team. Candidates should possess management experience and strong skills in MS Office, ERP, and CRM systems. The role focuses on ensuring compliance with rental processes and enhancing customer satisfaction. Comprehensive benefits include medical, dental, and 401K matching.

Qualifications

• Proven leadership and coaching abilities.
• Self-motivated with sound decision-making skills.
• Ability to thrive in a fast-paced work environment.
• Self-motivated with strong business acumen and decision-making.
• Ability to thrive in a fast-paced environment.
• Strong interpersonal skills and a customer-oriented mindset.
• Excellent organizational and time-management skills.

Responsibilities

• Lead, coach, and support the Rental Coordinator team.
• Monitor KPIs and take corrective actions.
• Resolve customer escalations promptly.
• Observe sales calls and coach coordinators on optimization.
• Coordinate cross-training for coverage and teamwork.
• Ensure adherence to rental processes and corporate policies.
• Identify continuous improvement opportunities aligned with LEAN initiatives.
• Collect and report monthly department statistics.
• Lead regular meetings to share best practices and alignment.
• Collaborate on rental fleet additions and renewals.
• Monitor equipment availability to meet regional demand.
• Drive logistics, ERP integration, and customer service improvements.

Skills

Management experience

Proficiency with MS Office Suite

Knowledge of ERP and CRM systems

Business acumen

Interpersonal skills

Organizational skills

Tools

ERP systems

CRM systems

Job description

Overview

Lonestar Forklift is a customer-focused material handling equipment dealership with over 30 years of proven success and multiple branch locations across Texas. Lonestar Forklift offers new equipment, used equipment, rentals, service, parts, fleet management, and training for our customers, providing comprehensive and tailored solutions for unique business needs. Lonestar Forklift is an integral entity of Leavitt Industrial Group.

The opportunity is in Houston, Texas. Lonestar Forklift is looking for an experienced Rental Coordinator Manager to join our team. In this role, you will lead, coach, and support the Rental Coordinator team to ensure consistent execution of rental processes, compliance with corporate policies, and achievement of key performance metrics.

Responsibilities

• Conduct regular coaching sessions and promote employee recognition, engagement, and accountability
• Monitor KPI’s across the department, identify opportunities for improvement, and take corrective action where needed
• Promote a customer-first culture and resolve customer escalations promptly
• Observe sales calls and coach coordinators on how to optimize results
• Facilitate cross-training to ensure operational coverage and promote teamwork
• Ensure adherence to rental processes, corporate policies, and administrative procedures
• Identify and support continuous improvement opportunities, aligning with division LEAN initiatives
• Collect and report monthly department statistics, providing insight on productivity and service levels
• Lead regular meetings to share best practices and reinforce alignment across the team
• Collaborate with other departments on rental fleet additions and renewals
• Monitor equipment availability to ensure supply meets regional demand
• Drive execution of strategic initiatives in logistics, ERP integration, and customer service improvements

Required Skills & Qualifications

• Prior management experience with proven leadership and coaching abilities
• Strong proficiency with MS Office Suite (Word, Excel, Outlook)
• Knowledge of ERP and CRM systems
• Self-motivated with a strong business acumen and sound decision-making skills
• Ability to thrive in a fast-paced and dynamic work environment
• Strong interpersonal skills and a customer-oriented mindset, including the ability to work with internal and external customers at all levels
• Excellent organizational and time management skills

Benefits & Perks

• Comprehensive medical, vision, and dental benefits for you and your dependents
• Life Insurance, Short Term Disability, and Long Term Disability – 100% employer paid
• Employee assistance programs
• 401K matching
• Ongoing professional development opportunities

This is an onsite role based in Houston, Texas.

Lonestar Forklift is an equal opportunity employer. All qualified candidates will receive consideration for employment without regard to race, religion, sex, national origin, disability status, veteran status, age, sexual orientation, gender identity, or any other characteristic protected by law.