Service Dispatcher

Ultimate Air, Inc.; Green Bay (WI); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance (employee 100% cover

Simple IRA with match

Paid Vacation

Paid Holidays

Job summary

Ultimate Air, Inc. is seeking a Service Dispatcher to join a fast-paced team. You will answer calls, schedule maintenance, and coordinate with field technicians to keep customers and crews on track.

Responsibilities include maintaining technician schedules, providing logistics support, and updating customers on progress. Expect a Monday–Friday schedule with potential OT; compensation ranges $20–$25 per hour, plus benefits such as medical insurance for the employee and a Simple IRA with match.

Qualifications

• 1+ year of customer service experience.
• Friendly, outgoing demeanor.
• Professional telephone skills.
• Experience operating a multi-line phone system.
• Able to communicate clearly in English, written and spoken.
• Spanish speaking is a plus.
• Strong proficiency in Word, Excel, Outlook.
• Highly organized and detail oriented.

Responsibilities

• Answer incoming calls and provide excellent customer service.
• Schedule service maintenance, commercial service agreements, or sales appointments for Sales Consultants.
• Maintain work schedules for field technicians and ensure customer commitments are met.
• Provide logistical support to technicians and communicate progress to customers.
• Data entry on incoming work orders and administrative tasks.

Skills

Customer Service

Friendly Demeanor

Telephone Skills

Multi-line Phone

English Proficiency

Spanish (Nice to Have)

MS Office (Word/Excel/Outlook)

Organization

Job description

Service Dispatcher

Compensation: $20-25/hr Depending on Experience

Do you enjoy solving puzzles, thinking on your feet, and keeping things moving? Ultimate Air is looking for a Service Dispatcher who thrives in a fast-paced environment and works confidently and independently. If you're great at connecting the dots, adjusting plans when priorities change, and finding solutions that keep customers and technicians on track, we'd love to meet you.

Join a supportive team where your initiative, organization, and problem-solving skills make a difference every day.

Why Choose Ultimate Air?

• Positive and supportive working environment
• Growth and advancement opportunity
• Medical Insurance, 100% covered for the employee!
• Simple IRA with match up to 3%
• Paid Vacation
• Paid Holidays

Position Summary

The Service Dispatcher will answer incoming calls and provide excellent customer service. Contact existing customers for the purpose of scheduling service maintenance appointments, commercial service agreement appointments or sales appointments for Sales Consultants. Maintain the work schedules for field technicians and assure that all customer commitments are met. Provide logistical support to technicians and communicate with fellow employees and customers, informing customers of the progress of service operations while ensuring that technicians operate cost-effectively. Data entry on incoming work orders and administrative tasks as assigned.

Work Hours: Monday - Friday, 8:0 am - 4:30 pm. There may be occasional overtime.

Qualifications

• 1+ year customer service experience
• Friendly, outgoing demeanor
• Professional telephone skills
• Experience operating a multi-line phone system
• Able to communicate clearly in English both verbally and in writing
• Spanish speaking is a plus
• Strong proficiency in Word, Excel, Outlook
• Highly organized and detail oriented

Candidates will be required to pass a background check and drug screening upon being given a conditional offer of employment