Service Dispatcher

Metro Air Conditioning Company; Shawnee (KS); On-site; USD 42,000 - 56,000; Full time

Job summary

Metro Air Conditioning Company seeks a Service Dispatcher to centralize service operations in Shawnee, Kansas. You will coordinate and schedule calls, dispatch technicians, and maintain records to ensure timely and professional service.

Responsibilities include tracking parts, processing orders, and communicating with customers, sales, and management to maximize technician productivity and customer satisfaction.

Qualifications

• Strong organization, attention to detail, multitasking, customer service, and communication skills are essential.
• Proficiency in dispatch operations and service management software is required.
• Experience in coordinating service calls and managing work orders is preferred.
• Ability to track parts, manage records, and assist with payroll or payments.

Responsibilities

• Coordinate and schedule service calls, prioritize requests, and dispatch technicians.
• Create, manage, and audit work orders to ensure documentation and timely completion.
• Communicate with customers, technicians, sales staff, and management to keep operations running smoothly.
• Track parts and materials, coordinate deliveries, and process purchase orders.
• Maintain customer, equipment, and maintenance records, including recurring service schedules.
• Monitor technician assignments, service reports, and completed work for accuracy.
• Address customer concerns and support technicians with field service software and fleet issues.
• Assist with payroll reviews, process customer payments, and support accounts receivable collections.

Skills

Organization

Multitasking

Customer service

Communication

Dispatch operations

Tools

Service management software

Job description

Metro Air is hiring for a Service Dispatcher. We look forward to working with you!

As a central coordinator for Metro Air’s HVAC and Plumbing service operations, the Service Dispatcher helps ensure customers receive timely, professional service while keeping field operations running efficiently.

Key Responsibilities:

• Coordinate and schedule service calls, prioritize requests, and dispatch technicians.
• Create, manage, and audit work orders to ensure accurate documentation and timely completion.
• Communicate with customers, technicians, sales staff, and management to keep service operations running smoothly.
• Track parts and materials, coordinate deliveries, and process purchase orders.
• Maintain customer, equipment, and maintenance records, including recurring service schedules.
• Monitor technician assignments, service reports, and completed work for accuracy.
• Address customer concerns and support technicians with field service software and fleet-related issues.
• Assist with payroll reviews, process customer payments, and support accounts receivable collections.

Key Skills & Qualifications:

• Strong organization, attention to detail, multitasking, customer service, and communication skills are essential for success in this fast-paced role.
• Proficiency in dispatch operations and service management software helps support efficient scheduling, accurate recordkeeping, and effective coordination.

The Service Dispatcher plays a vital role in delivering exceptional customer service while maximizing technician productivity and supporting Metro Air’s overall service operations.