Service Dispatcher

Skills Unlimited Staffing; Arkansas; On-site; USD 36,000 - 48,000; Full time

Job summary

Skills Unlimited Staffing is seeking a Service Dispatch Representative for a security services provider in Arkansas. The role focuses on coordinating scheduling and dispatching technicians, and following up with customers after service completion to ensure satisfaction.

The ideal candidate will manage technician schedules, handle customer inquiries, and maintain accurate records. Strong communication and organization are essential to deliver a seamless customer experience and coordinate with the

Qualifications

• Proven experience in service dispatching.
• Proficiency in data entry, typing accuracy, organizational skills, and multi-tasking.
• Service dispatcher must have effective communication skills coupled with professional phone etiquette.

Responsibilities

• Schedule service technicians.
• Respond to customer inquiries to provide accurate service information.
• Document all call information according to standard operating procedures.
• Enter in new customer accounts.
• Collaborate with the team to resolve scheduling conflicts or unexpected changes.
• Provide a positive, professional, and friendly experience for every customer.
• Support internal processes by ensuring information flows smoothly between customers, technicians, and the office.

Skills

Service dispatching

Data entry & multitasking

Phone etiquette & communication

Job description

Job Description

Security company seeking a Service Dispatch Representative to coordinate the scheduling and dispatching of technicians. Along with following up with the customers after the service is completed for the customers.

Responsibilities

• Schedule service technicians.
• Respond to customer inquiries to provide accurate service information
• Document all call information according to standard operating procedures.
• Enter in new customer accounts.
• Collaborate with the team to resolve scheduling conflicts or unexpected changes
• Provide a positive, professional, and friendly experience for every customer
• Support internal processes by ensuring information flows smoothly between customers, technicians, and the office

Qualifications

• Proven experience in service dispatching.
• Proficiency in data entry, typing accuracy, organizational skills, and multi-tasking.
• Service dispatcher must have effective communication skills coupled with professional phone etiquette

Background check is required; no felonies or misdemeanors.