SERVICE DISPATCHER

Texadia Systems; Addison (TX); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Health insurance

401(k)

Paid time off (PTO) and holidays

Career growth opportunities

Identity theft protection

Job summary

Texadia Systems/Texadia Home Technologies, Addison, TX, seeks a Service Dispatcher to coordinate service calls for residential and commercial clients and back up the Service Manager and Administrator. You will schedule technicians, communicate with clients, and maintain detailed records, ensuring timely completions and high-quality service.

The role requires strong communication, organizational skills, and the ability to read AV/system drawings.

Qualifications

• Proven experience as a dispatcher or similar role in AV/home technology.
• Excellent written and verbal communication skills.
• Ability to prioritize tasks in a high-pressure environment.
• Ability to read architecture, electrical, AV drawings.
• Willingness to work days, evenings or weekends.
• Clean driving record and background check.

Responsibilities

• Coordinate service calls and installations for residential and commercial clients.
• Respond to incoming service requests via phone, email, and voicemail, gathering necessary information and assessing urgency.
• Dispatch technicians based on skill, location and priority.
• Monitor technician schedules for on-time arrivals and timely completions.
• Maintain detailed records of service requests and updates.
• Communicate with clients regarding appointments and updates.
• Provide initial troubleshooting support when appropriate.
• Assist in tracking inventory and ordering parts for specific jobs.
• Ensure all operations adhere to company policies.

Skills

Dispatcher experience

Project management

Customer service

Written and verbal communication

Read AV drawings

Team player

Education

High school diploma

Dispatching certification

Customer service certification

Tools

Scheduling software

CRM systems

Microsoft Office

Excel

Outlook

PowerPoint

Job description

Service Dispatcher

Texadia Systems/Texadia Home Technologies, a leading provider of custom commercial technology, audio video and custom home automation solutions in Addison, TX, is seeking an organized and detail-oriented Service Dispatcher. This position is critical to ensuring efficient scheduling and dispatching of service technicians to client locations, while maintaining excellent communication with both customers and technicians. This role supports and backs up the Service Manager and Service Administrator, with cross training in other disciplines.

Essential Duties And Responsibilities

• Manage and coordinate service calls and installations for residential and commercial Service clients.
• Respond to incoming service requests via phone, email, and voicemail, gathering necessary information from clients and assessing the urgency of the request.
• Working with 3rd party Tier 1 Support and managing their ticketing systems on the Texadia side.
• Dispatch service technicians based on skill set, location, and priority of the service call.
• Monitor technician schedules to ensure on-time arrivals and timely job completions.
• Maintain accurate and detailed records of service requests, including technician time logs, job updates, and completion status.
• Communicate with clients to confirm appointment times, provide updates, and address any inquiries or concerns.
• Provide initial troubleshooting support over the phone, email, or voicemail when appropriate.
• Assist in tracking service inventory and ordering parts or equipment as needed for specific jobs.
• Ensure all service operations adhere to company policies and procedures.

Qualifications

• Proven experience as a dispatcher, project management or in a similar role, preferably in the audio video or home automation industry.
• Ability to think and work independently.
• Ability to demonstrate planning, organizing and implementing skills which allow the successful completion of a project/service call by a specific due date.
• Excellent written and oral communication skills.
• Strong interpersonal and customer service skills
• Experience in reading/understanding architecture, electrical, structural & AV systems drawings.
• A teachable disposition and a willing attitude towards continuing education.
• Flexibility to work outside the job description when the need arises.
• Extensive experience working in a team-oriented, collaborative environment.
• Analytical and problem-solving/troubleshoot.
• Deductive reasoning skills.
• PC and Network knowledge.
• Self-starter with keen attention to detail.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Strong Data Entry and Administrative/Computer Skills
• Microsoft Office experience – Excel, Word, Power Point, Outlook
• Familiarity with scheduling software and customer relationship management (CRM) systems.
• Technical knowledge of audio video systems or home automation products is a plus.
• High school diploma or equivalent; additional certification in customer service or dispatching is preferred.
• Ability to work days, evenings or weekend shifts
• Clean driving record and background check.

Physical Demands

• Sitting, standing, stooping and bending for long or extended periods of time.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and to handle other office equipment.
• Ability to lift and transport moderately heavy equipment (up to 50 pounds).
• Ability to climb ladder, scaffolding or transported by lifts.
• Ability to drive/operate a vehicle.
• Although most work is performed inside, occasional outside activities daily/weekly/monthly may occur for short periods of time in a seasonal temperature fluctuating environment.
• All requirements may be modified to reasonably accommodate individuals with disabilities.
• This job description does not list all the duties of the job. You may be asked by supervisors or management to perform other instructions and duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.
• Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

Benefits

• Competitive salary based on experience.
• Comprehensive health, dental, vision, life and identity theft insurance.
• 401(k).
• Paid time off (PTO) and holidays.
• Opportunities for professional growth and advancement.

Job Title: Service Dispatcher

Department: Operations

Reports to: Service Manager

Type Salary: Non-Exempt

Location: Addison, TX

Address: 4355 Excel Parkway, Suite 600, Addison, TX 75001

Phone: [phone]

Texadia Systems is an equal opportunity employer.