On-site AV & Home Tech Service Dispatcher (Addison, TX)

Texadia Systems; Addison (TX); Presencial; USD 25 000 - 39 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

401(k)

Paid time off (PTO) and holidays

Career growth opportunities

Identity theft protection

Resumo da oferta

Texadia Systems/Texadia Home Technologies, Addison, TX, seeks a Service Dispatcher to coordinate service calls for residential and commercial clients and back up the Service Manager and Administrator. You will schedule technicians, communicate with clients, and maintain detailed records, ensuring timely completions and high-quality service.

The role requires strong communication, organizational skills, and the ability to read AV/system drawings.

Qualificações

• Proven experience as a dispatcher or similar role in AV/home technology.
• Excellent written and verbal communication skills.
• Ability to prioritize tasks in a high-pressure environment.
• Ability to read architecture, electrical, AV drawings.
• Willingness to work days, evenings or weekends.
• Clean driving record and background check.

Responsabilidades

• Coordinate service calls and installations for residential and commercial clients.
• Respond to incoming service requests via phone, email, and voicemail, gathering necessary information and assessing urgency.
• Dispatch technicians based on skill, location and priority.
• Monitor technician schedules for on-time arrivals and timely completions.
• Maintain detailed records of service requests and updates.
• Communicate with clients regarding appointments and updates.
• Provide initial troubleshooting support when appropriate.
• Assist in tracking inventory and ordering parts for specific jobs.
• Ensure all operations adhere to company policies.

Conhecimentos

Dispatcher experience

Project management

Customer service

Written and verbal communication

Read AV drawings

Team player

Formação académica

High school diploma

Dispatching certification

Customer service certification

Ferramentas

Scheduling software

CRM systems

Microsoft Office

Excel

Outlook

PowerPoint

Descrição da oferta de emprego

Texadia Systems/Texadia Home Technologies, Addison, TX, seeks a Service Dispatcher to coordinate service calls for residential and commercial clients and back up the Service Manager and Administrator. You will schedule technicians, communicate with clients, and maintain detailed records, ensuring timely completions and high-quality service.

The role requires strong communication, organizational skills, and the ability to read AV/system drawings.