Service Dispatch Team Lead

Polk Mechanical Company LLC; Grand Prairie (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Polk Mechanical Company LLC in Grand Prairie, TX, is seeking a Service Dispatcher Team Lead to dispatch Service Technicians for HVAC/R and plumbing work, coordinating with service management to keep schedules tight and customers informed.

You will generate service calls, assign workloads, monitor daily capacity, and maintain accurate customer and equipment records while upholding safety standards.

Strong communication, organizational skills, and a customer service orientation are essential.

Qualifications

• High School Diploma / GED required.
• Two years of education and/or experience in a related area.
• Excellent customer service, communication, and problem-solving skills.
• Highly safety conscious.
• Excellent organizational skills; self-motivated and able to follow through with minimal supervision.

Responsibilities

• Communicate with customers and sales representatives to determine service and scheduling needs.
• Generate service calls within the computer program, recording the type and scope of work to be performed.
• Work closely with service managers to coordinate technicians, determine schedules, and assign workloads.
• Schedule and notify technicians of daily assignments; monitor workload and capacity throughout the day.
• Interact with suppliers to verify availability of parts to ensure quality and timely service calls.
• Create and maintain new customer accounts with up-to-date and accurate information.
• Follow safe work practices and accident prevention procedures.

Skills

Customer service

Communication

Problem-solving

Safety-conscious

Organizational skills

Self-motivated

Education

High School Diploma / GED

2 years related education/experience

Job description

Overview

Polk Mechanical is seeking a Service Dispatcher Team Lead to dispatch Service Technicians to install, service, and repair HVAC/R and plumbing systems, coordinating closely with service management to keep technicians scheduled and customers informed.

Responsibilities

• Communicate with customers and sales representatives to determine service and scheduling needs
• Generate service calls within the computer program, recording the type and scope of work to be performed
• Work closely with service managers to coordinate technicians, determine schedules, and assign workloads
• Schedule and notify technicians of daily assignments; monitor workload and capacity throughout the day
• Interact with suppliers to verify availability of parts to ensure quality and timely service calls
• Create and maintain new customer accounts with up-to-date and accurate information
• Follow safe work practices and accident prevention procedures
• High School Diploma / GED required
• Two years of education and/or experience in a related area
• Excellent customer service, communication, and problem-solving skills
• Highly safety conscious
• Excellent organizational skills; self-motivated and able to follow through with minimal supervision

Qualifications

• High School Diploma / GED required
• Two years of education and/or experience in a related area
• Excellent customer service, communication, and problem-solving skills
• Highly safety conscious
• Excellent organizational skills; self-motivated and able to follow through with minimal supervision

EEO Disclaimer

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.