Service Dispatch Specialist — Streamline Tech Schedules

Donnelly; Harmonville (PA); On-site; USD 42,000 - 64,000; Full time

Job summary

Donnelly is hiring a Dispatcher to coordinate daily service, installation, and maintenance operations from our Harmonville location. You will schedule, dispatch, and communicate with customers and technicians to ensure efficient, on-time service and a high-quality customer experience.

You will support the Service Manager, maintain accurate records, and strive for KPI targets related to performance, communication, and customer satisfaction.

Qualifications

• Minimum of 1 year in dispatching, scheduling, or customer service (HVAC, plumbing, or electrical industry preferred).
• Proficient with dispatching or CRM software, Microsoft Office Suite, and multi-line phone systems.
• Understanding of service operations, technician workflow, and customer communication best practices.
• Excellent verbal and written communication skills; able to manage information flow clearly and efficiently.
• Must be able to work standard business hours with occasional flexibility for scheduling needs.

Responsibilities

• Coordinate daily service, installation, and maintenance operations; ensure proper scheduling and dispatching.
• Maintain smooth communication between customers, technicians, and the office.
• Fill technician schedules to ensure timely service calls and optimize productivity.
• Match technician skills to jobs to improve first-time completion rates.
• Keep accurate records in company software for all customer interactions.
• Assist Service Manager in achieving departmental KPIs for performance, communication, and customer satisfaction.

Skills

Dispatching

CRM software

Microsoft Office

Multi-line phone systems

Communication

Tools

CRM software

Microsoft Office

Scheduling software

Job description

Donnelly is hiring a Dispatcher to coordinate daily service, installation, and maintenance operations from our Harmonville location. You will schedule, dispatch, and communicate with customers and technicians to ensure efficient, on-time service and a high-quality customer experience.

You will support the Service Manager, maintain accurate records, and strive for KPI targets related to performance, communication, and customer satisfaction.