Customer Service Dispatcher

R & R HEATING AND AIR CONDITIONING INC; Washington (District of Columbia); On-site; USD 52,000 - 66,000; Full time

Benefits offered by this job

Competitive pay

Medical & dental insurance

Paid time off

401(k) with company match

Career advancement opportunities

Job summary

R&R Heating & Air Conditioning is seeking a motivated Dispatcher to join our Customer Service Team in Washington, DC. You will manage the dispatch board, coordinate technicians, and ensure efficient daily operations while delivering reliable customer care.

The ideal candidate will have dispatcher experience, strong communication skills, and the ability to adapt as priorities shift. ServiceTitan familiarity is a plus in our fast-paced service-focused environment.

Qualifications

• Proven dispatcher experience in a service-based company.
• Strong organization and multitasking abilities.
• Excellent communication with customers and internal teams.
• Ability to adapt quickly as priorities shift throughout the day.
• Familiarity with ServiceTitan or similar software.

Responsibilities

• Manage and optimize the dispatch board to maximize efficiency and productivity.
• Dispatch technicians based on skillset, availability, urgency, and location.
• Coordinate and schedule sold work (installations, repairs, and projects).
• Resolve customer concerns quickly, professionally, and with care.
• Accurately document and update all job information in ServiceTitan.
• Support field teams to ensure smooth workflow and job completion.

Skills

Dispatch experience

Customer service

Excellent communication

Multitasking

Tools

ServiceTitan

Job description

Job Description

We are looking for a motivated Dispatcher to join our Customer Service Team at R&R Heating & Air Conditioning. This position is designed for proactive professionals who are eager to serve as the heartbeat of our daily operations, manage the dispatch board, and maximize efficiency. You’ll work hand-in-hand with internal teams to set our technicians up for success every day, juggling shifting priorities and resolving customer inquiries efficiently while upholding our values of reliability and excellence in customer care.

About Us

R&R Heating & Air Conditioning is a local, family-owned business that has been serving our area's community for over 40 years. We are dedicated to quality, serving our community, and deeply investing in our team. This is a place to build a lifetime career in a skilled trade, not just a job. We support our people with structured training, direct investment, and a strong culture of promotion from within.

Key Responsibilities

• Manage and optimize the dispatch board to ensure maximum efficiency and productivity
• Dispatch technicians based on skillset, availability, urgency, and location
• Coordinate and schedule sold work (installations, repairs, and projects)
• Resolve customer concerns quickly, professionally, and with care
• Accurately document and update all job information in ServiceTitan
• Support field teams to ensure smooth workflow and job completion

Qualifications

• Strong organizational and multitasking skills
• Excellent communication skills (both with customers and internal teams)
• High attention to detail and accuracy
• Maintain clean organized office environment
• Ability to adapt quickly and stay effective as priorities shift throughout the day
• Proficient with complex software interfaces

Additional Skills

(Preferred but Not Required)

• Experience dispatching for a service based company
• Familiarity with Service Titan or similar software
• Basic understanding of HVAC plumbing and electrical systems
• Experience using software or logic-based systems to minimize drive time

What We Offer

• Clear career path and advancement opportunities
• Competitive Pay
• CEU/licensing reimbursement
• Paid time off and 6paid holidays
• 80% company paid Medical & Dental insurance for employees
• Kayaks and paddleboards available for employee use
• Employer Paid Life Insurance with EAP
• Seasonal Event Tickets
• 401(k) with company match
• A team-focused culture that values safety, accountability, and growth

Join the team that builds more than just HVAC systems—we build careers.