Service Dispatch Specialist — Field Tech Scheduler

Jackson & Sons; Dudley (MA); On-site; USD 40,000 - 52,000; Full time

Job summary

Jackson & Sons is seeking a highly organized dispatcher to act as the communication hub for our service team. You will manage incoming calls, schedule service appointments, and coordinate technicians in the field to keep operations running smoothly.

This role demands strong communication, multitasking, and problem-solving abilities, with experience in customer service or dispatch. A high school diploma or equivalent is required, and you’ll join a friendly, team-oriented workplace in Dudley.

Qualifications

• Previous experience in customer service, dispatch, or call center environment preferred.
• Strong communication and multitasking skills in a fast-paced setting.
• Excellent organizational and problem-solving abilities.
• Comfortable using scheduling software and computer systems.
• Ability to remain calm and professional under pressure.
• Team-oriented mindset with a customer-first attitude.
• High school diploma or equivalent required.

Responsibilities

• Answer inbound calls and respond to customer inquiries with professionalism and urgency
• Schedule, confirm, and adjust service appointments efficiently
• Dispatch technicians based on location, skillset, and priority
• Communicate clearly with field technicians to ensure timely service delivery
• Monitor job progress and adjust schedules as needed throughout the day
• Provide customers with updates, ETAs, and follow-up communication
• Maintain accurate records in dispatch and CRM systems
• Assist with invoicing, work orders, and basic administrative tasks
• Support the team in meeting daily performance and service goals

Skills

Customer service

Dispatch

Call center

Communication skills

Multitasking

Organizational skills

Problem solving

Education

High school diploma or equivalent

Tools

CRM systems

Scheduling software

Job description

Jackson & Sons is seeking a highly organized dispatcher to act as the communication hub for our service team. You will manage incoming calls, schedule service appointments, and coordinate technicians in the field to keep operations running smoothly.

This role demands strong communication, multitasking, and problem-solving abilities, with experience in customer service or dispatch. A high school diploma or equivalent is required, and you’ll join a friendly, team-oriented workplace in Dudley.