Service Dispatch Specialist – Field Ops & Scheduling

SPATCO; Dallas, Northern (TX, KY); Hybrid; USD 40,000 - 56,000; Full time

Job summary

SPATCO Energy Solutions is seeking an energetic Service Dispatcher to join our Dallas area team. You will dispatch service technicians, manage calls, and coordinate with customers and the service manager to ensure timely scheduling and closure of service requests.

Ideal candidates demonstrate strong communication, attention to detail, and the ability to multitask under time constraints. This role requires collaboration with internal staff and customers to maintain service excellence.

Qualifications

• Experience dealing with customers.
• Strong communication skills, both written and verbal.
• Able to multitask and handle multiple tasks efficiently.
• Detail oriented and dependable.
• Ability to prioritize and solve problems under time constraints.

Responsibilities

• Dispatch service technicians to locations based on customer requests and branch standards.
• Enter service call information into computer systems.
• Communicate with customers or supervisors to address service questions or issues.
• Relay work orders and information clearly in writing or verbally.
• Use GPS programs to monitor technician locations for dispatching.
• Assist in processing and billing service invoices.

Skills

Customer service

Communication

Multitasking

Time management

Problem solving

Teamwork

Attention to detail

Tools

Microsoft Office

Job description

SPATCO Energy Solutions is seeking an energetic Service Dispatcher to join our Dallas area team. You will dispatch service technicians, manage calls, and coordinate with customers and the service manager to ensure timely scheduling and closure of service requests.

Ideal candidates demonstrate strong communication, attention to detail, and the ability to multitask under time constraints. This role requires collaboration with internal staff and customers to maintain service excellence.