Service Dispatch Coordinator - Field Tech Scheduling

SPATCO; Charleston (SC); On-site; USD 42,000 - 64,000; Full time

Job summary

SPATCO Energy Solutions in Charleston, SC is seeking an energetic Service Dispatcher to coordinate calls for service technicians within an assigned branch. You will work closely with the service manager to ensure calls are scheduled, dispatched, and closed promptly, with clear communication to customers and internal teams.

You will enter call details in our systems, monitor technician locations, and assist with billing and invoicing. Strong customer service and multitasking skills are essential.

Qualifications

• Experience dealing with customers.
• Proficiency with Word, Excel, and Outlook.
• Dependable and detail-oriented.
• Strong communication skills.
• Able to multitask and handle multiple tasks.
• Ability to prioritize and resolve issues under time constraints.

Responsibilities

• Dispatch service technicians to locations per customer requests and branch standards.
• Enter service call information into computer systems.
• Consult with customers or supervisors to address questions and service requests.
• Relay work orders and information in writing or verbally.
• Use GPS to monitor technician locations to optimize dispatch.
• Assist in processing and billing of service invoices.

Skills

Customer service

Effective communication

Multitasking

Problem solving

Teamwork

Tools

Microsoft Office

Job description

SPATCO Energy Solutions in Charleston, SC is seeking an energetic Service Dispatcher to coordinate calls for service technicians within an assigned branch. You will work closely with the service manager to ensure calls are scheduled, dispatched, and closed promptly, with clear communication to customers and internal teams.

You will enter call details in our systems, monitor technician locations, and assist with billing and invoicing. Strong customer service and multitasking skills are essential.