Dispatcher

Blue Sky Plumbing, Heating, Cooling & Electric; Denver (CO); On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

Medical plans

Dental & Vision

Life insurance

Disability coverage

Retirement match

Paid time off

Uniforms provided

Job summary

Blue Sky Plumbing, Heating, Cooling & Electric in Denver, CO is seeking a highly organized Dispatcher to coordinate field technicians and manage daily service schedules. You will ensure timely dispatch of repair and service jobs and maintain clear communication with customers and technicians.

Responsibilities include optimizing routes, tracking work orders in ServiceTitan, and supporting the Service Manager with scheduling improvements.

Qualifications

• High school diploma or equivalent required; additional related education is a plus.
• Prior dispatcher or customer service experience in home services preferred.
• Strong organizational skills and the ability to work under pressure.
• Excellent verbal and written communication and attention to detail.
• Proficient in Microsoft Office and ServiceTitan.

Responsibilities

• Schedule and dispatch service technicians to customer locations based on urgency and skill.
• Monitor daily schedules and adjust for emergency requests or cancellations.
• Communicate updates with technicians, customers, and office staff.
• Maintain records of service calls, work orders, and customer interactions.
• Collaborate with Service Manager to identify scheduling improvements.
• Assist with billing documentation when needed.

Skills

Exceptional organizational skills

Excellent verbal and written comms

Ability to multi-task under pressure

Strong problem-solving

Education

High school diploma or equivalent

Tools

Microsoft Office

ServiceTitan

Job description

Blue Sky is a fourth-generation family-owned business that believes our company is only as strong as our reputation. We believe our greatest strength is our team members and caring for them the same as family is what separates us from the competition. This guiding principle has earned trust inside and outside of Blue Sky and kept clients coming back for generations. We back our team with a generous benefits package, career development opportunities and several other rewards. We are a growing company and if you share these same values then you may be the "perfect fit" for our team.

We are seeking a highly organized and customer-focused Dispatcher to coordinate field technicians, manage daily service schedules, and ensure timely and efficient dispatch of repair and Service jobs. The ideal candidate will have excellent communication skills, attention to detail, and a strong ability to multitask in a fast-paced environment.

Key Responsibilities

• Schedule and dispatch service technicians to customer locations based on urgency, availability, and skill level
• Monitor and adjust daily schedules to accommodate emergency service requests or cancellations
• Communicate effectively with technicians, customers, and office staff to provide updates and ensure smooth workflow
• Maintain accurate records of service calls, technician statuses, work orders, and customer interactions using Service Titan
• Prioritize service requests and optimize technician routes for efficiency
• Provide exceptional customer service by handling inquiries, updates, and complaints in a professional manner
• Assist with billing preparation and service documentation when needed
• Collaborate with the Service Manager to identify operational improvements and scheduling solutions

Requirements

• High school diploma or equivalent required; additional education in related fields is a plus
• Previous experience as a dispatcher or in a customer service role, preferably in the home services industry
• Strong organizational skills and ability to work under pressure
• Excellent verbal and written communication skills
• Proficient in Microsoft Office and experience with dispatch and ServiceTitan
• Ability to multi-task, think critically, and resolve scheduling conflicts efficiently

Work Environment

• Office-based role with regular use of phones and computers
• Fast-paced environment requiring flexibility and problem-solving
• May require occasional overtime availability, depending on seasonal demand

Benefits

Hourly Pay Rate: $23/h - $28/h

We offer a variety of benefits to all of our employees, which include:

• Three Kaiser Medical Plans to select from with a 100% Company Paid Option
• Dental & Vision Insurance
• Voluntary Life Insurance & Accident Coverage options
• Company Paid Short Term Disability, Long Term Disability & Basic Life
• Employee Assistance Programs
• Retirement Account with 4% Company Match
• Paid Vacation & Paid Sick Time
• Maternity & Paternity Pay
• Company Paid Uniforms Provided

Blue Sky Plumbing, Heating, Cooling & Electric is an Equal Opportunity Employer.