Service Dispatch Specialist — Backup & Scheduling

Grande Aire Services, Inc.; Florida; On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Dental & vision

401(k) with match

Competitive hourly pay

Paid holidays & PTO

Job summary

Grande Aire Services, Inc. is seeking a Service Dispatch Coordinator to support daily service operations, handle incoming calls, schedule service visits, coordinate technicians, and process invoicing. This role acts as backup to the Lead Dispatcher to ensure seamless scheduling.

The ideal candidate is organized, detail-oriented, and able to multitask in a fast-paced environment. Strong communication and problem-solving skills are essential for customer satisfaction and timely service delivery.

Qualifications

• Experience in service dispatch, scheduling, customer service or related administrative role is preferred.
• Working knowledge of Dispatch and ServiceTitan is required.
• Strong organizational, multitasking, and time-management skills.
• Excellent verbal and written communication skills.
• Strong critical-thinking and problem-solving abilities.
• Ability to adapt quickly to changing priorities and work under pressure.
• High attention to detail when managing schedules, service documentation, and invoices.
• Ability to communicate professionally with customers, technicians, and management.

Responsibilities

• Phone Coverage & Service Scheduling: Answer incoming calls promptly and schedule service calls based on customer needs and technician availability.
• Lead Dispatcher Backup: Provide dependable backup support to maintain scheduling continuity.
• Technician Schedule Monitoring: Monitor schedules, ETAs, and service statuses; notify customers of delays.
• Follow-Up & Return Visits: Schedule follow-ups and track outstanding service needs.
• Technician Communication & Job Documentation: Collect required job information and ensure accuracy before invoicing.
• Daily Invoicing & Month-End Support: Process invoices daily and assist with month-end closing.

Skills

Dispatch experience

Customer service

ServiceTitan

Organizational skills

Job description

Grande Aire Services, Inc. is seeking a Service Dispatch Coordinator to support daily service operations, handle incoming calls, schedule service visits, coordinate technicians, and process invoicing. This role acts as backup to the Lead Dispatcher to ensure seamless scheduling.

The ideal candidate is organized, detail-oriented, and able to multitask in a fast-paced environment. Strong communication and problem-solving skills are essential for customer satisfaction and timely service delivery.