Service Dispatch Specialist (24/7 Tech Support)

CoolSys - Refrigeration and HVAC Systems; Phoenix (AZ); On-site; USD 42,000 - 46,000; Full time

Benefits offered by this job

Competitive pay

Medical coverage

Paid vacation

401(k) match

Life insurance

AD&D & disability

Tuition reimbursement

Employee discounts

Pet insurance

Legal plan

Job summary

CoolSys is seeking a full-time Dispatch Coordinator in Phoenix to manage incoming service requests and dispatch field technicians. You’ll evaluate urgency, route work based on skills and geography, and document details for efficient scheduling.

You’ll serve as the first contact for customers, ensuring clear communication and timely updates while adhering to policy. The role includes rotating overnight shifts and weekend coverage.

Qualifications

• High school diploma or GED.
• Completion/certification from an accredited business/office vocational school is a plus.
• An AA degree a plus.

Responsibilities

• Prioritize incoming calls.
• Assign and dispatch technicians.
• Work with Service Managers to address open calls.
• Maintain proactive communication with customers regarding missed SLAs.
• Verify nightly “on call” crew.
• Understand the geography of the market and understand the technicians.
• Embody the CoolSys CARES culture (Collaboration, Accountability, Respect, Empowerment, Safety).
• Performs other duties as assigned.

Skills

Call Center

Dispatch

Communication

Multitasking

Customer Service

Attention to Detail

Empathy

Time Management

Education

High school diploma

AA degree a plus

Tools

Email

Word

Excel

Job description

CoolSys is seeking a full-time Dispatch Coordinator in Phoenix to manage incoming service requests and dispatch field technicians. You’ll evaluate urgency, route work based on skills and geography, and document details for efficient scheduling.

You’ll serve as the first contact for customers, ensuring clear communication and timely updates while adhering to policy. The role includes rotating overnight shifts and weekend coverage.