Tech Dispatch Coordinator: Optimize Calls & Schedules

Champions Group Holdings; Surprise (AZ); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Competitive pay

Career growth

Bonus opportunities

Medical insurance

Dental insurance

Vision insurance

401K match

Life insurance

Paid vacation

Company events

Job summary

Champions Group is seeking a Dispatcher to efficiently dispatch technicians to calls from an in-office setting in Anthem, AZ. The role emphasizes coordinating multiple technicians, staying on schedule, and ensuring timely arrivals.

Candidates should have at least 2 years of dispatch experience, fast typing, and strong communication skills. Office environment with benefits, including health coverage and retirement options.

Qualifications

• Minimum of 2 years of versatile Dispatch experience
• Minimum of 45 wpm, and manage multiple computer screens
• Able to manage multiple priorities within a fast-paced, deadline driven, multi-discipline environment
• Able to make good decisions and resolve issues in a clear, calm, and diplomatic manner
• Strong Phone and Interpersonal Skills
• Computer literacy and Data Entry Skills
• Ability to interpret city/county maps

Responsibilities

• Proactively gain and maintain a full understanding of our portfolio of products and services
• Effectively summarize and relay information
• Achieve productivity standards and goals set by the company while maintaining high quality
• Work well independently within guidelines and complete work without requiring follow-up
• Analyze data from previous appointments, understand each technician's abilities, and apply this to new appointments, ensuring the appropriate technician is sent
• Communicate opportunities that exist on appointments to encourage and motivate technicians, helping drive performance
• Manage a geographical territory, producing the best outcomes possible from appointments within the assigned territory
• Understand and communicate expectations, executing processes even if challenged by a technician or peer
• Monitor and identify incorrect work-orders, correct mistakes, and partner with managers to resolve issues
• Alert managers as processes or expectations fail to be met

Skills

Dispatch experience

Typing 45 wpm

Multi-tasking

Phone skills

Interpersonal skills

Data entry

Map interpretation

Tools

Microsoft Office

Multi-monitor setup

Job description

Champions Group is seeking a Dispatcher to efficiently dispatch technicians to calls from an in-office setting in Anthem, AZ. The role emphasizes coordinating multiple technicians, staying on schedule, and ensuring timely arrivals.

Candidates should have at least 2 years of dispatch experience, fast typing, and strong communication skills. Office environment with benefits, including health coverage and retirement options.