Service Dispatch & Scheduling Specialist

CentricitiHR; Town of Florida (NY); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with employer match

Supplemental insurance

Job summary

CentricitiHR is seeking an experienced Service Coordinator in Jupiter, FL to coordinate residential and commercial service calls, schedule field technicians, and support service billing. The role focuses on professional communication with customers and accurate recordkeeping.

Key responsibilities include scheduling, information gathering, and maintaining work orders while ensuring timely updates and proper timekeeping. This is a full-time position with competitive hourly compensation.

Qualifications

• 1 year dispatch experience in service trades (electric/HVAC/plumbing) or similar.
• Excellent customer service and telephone skills.
• Strong organization and attention to detail.

Responsibilities

• Answer incoming calls and service requests professionally.
• Gather issue details to determine service needs.
• Schedule and dispatch field technicians based on location, urgency, and qualifications.
• Coordinate emergency and priority calls; inform customers of times and changes.
• Document and maintain accurate work orders and customer records.
• Track technicians' hours and ensure compliant timekeeping.

Skills

Dispatch coordination

Customer service

Multi-tasking

Data entry

Telephone skills

Organization

Professional demeanor

Education

High school diploma or equivalent

Job description

CentricitiHR is seeking an experienced Service Coordinator in Jupiter, FL to coordinate residential and commercial service calls, schedule field technicians, and support service billing. The role focuses on professional communication with customers and accurate recordkeeping.

Key responsibilities include scheduling, information gathering, and maintaining work orders while ensuring timely updates and proper timekeeping. This is a full-time position with competitive hourly compensation.