Service Coordinator

CentricitiHR; Town of Florida (NY); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with employer match

Supplemental insurance

Job summary

CentricitiHR is seeking an experienced Service Coordinator in Jupiter, FL to coordinate residential and commercial service calls, schedule field technicians, and support service billing. The role focuses on professional communication with customers and accurate recordkeeping.

Key responsibilities include scheduling, information gathering, and maintaining work orders while ensuring timely updates and proper timekeeping. This is a full-time position with competitive hourly compensation.

Qualifications

• 1 year dispatch experience in service trades (electric/HVAC/plumbing) or similar.
• Excellent customer service and telephone skills.
• Strong organization and attention to detail.

Responsibilities

• Answer incoming calls and service requests professionally.
• Gather issue details to determine service needs.
• Schedule and dispatch field technicians based on location, urgency, and qualifications.
• Coordinate emergency and priority calls; inform customers of times and changes.
• Document and maintain accurate work orders and customer records.
• Track technicians' hours and ensure compliant timekeeping.

Skills

Dispatch coordination

Customer service

Multi-tasking

Data entry

Telephone skills

Organization

Professional demeanor

Education

High school diploma or equivalent

Job description

Service Coordinator Compensation: $23/hour - $26/hour DOE
Schedule: 8:00 AM - 4:30 PM
Location: Jupiter, FL | Full-Time

We are seeking an experienced Service Coordinator to coordinate residential and/or commercial service calls, schedule field technicians, communicate with customers, and support service billing and administrative operations.

Key Responsibilities

• Answer incoming customer calls and service requests professionally.
• Gather detailed information about service issues to help determine appropriate service needs.
• Schedule and dispatch field technicians based on location, availability, urgency, and qualifications.
• Coordinate emergency and priority service calls.
• Communicate appointment times, updates, delays, and schedule changes to customers.
• Gather and document property-access information and other site requirements.
• Provide technicians with complete and accurate information before they arrive at the job site.
• Create and maintain accurate work orders and customer records.
• Track and manage field and service technicians' working hours, attendance, breaks, overtime, and on-call time, ensuring accurate and compliant timekeeping records.
• Prepare customer invoices and process payments.
• Receive, enter, and verify supply-house and vendor invoices.
• Communicate with customers, technicians, vendors, management, and accounting.

Qualifications

• Minimum 1 year of dispatch experience in electrical, HVAC, plumbing, or a similar service trade, with experience scheduling and coordinating field technicians.
• Excellent customer service, communication, and telephone skills.
• Strong organization and attention to detail.
• Ability to multitask and prioritize in a fast-paced service environment.
• Strong computer and data-entry skills.
• Professional, dependable, and customer focused.
• High school diploma or equivalent.

Benefits

• Medical, Dental, and Vision Benefits
• 401(k) Retirement Plan with Employer Match
• Supplemental Insurance Options
• Paid Time Off
• Opportunities for Career Advancement
• Weekly Paychecks