Service Dispatch & Scheduling Specialist

Tony's Plumbing, Heating & Air; Modesto (CA); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

Medical coverage

Dental

Vision

Life insurance

401(k) with match

Paid time off

Job summary

Tony’s Plumbing, Heating & Air is seeking a Service Coordinator to align technicians with the right calls, prep them with history and details, and keep customers informed from start to finish. You’ll thrive in a fast-paced setting, juggling schedules, and delivering a positive experience.

We value problem-solvers who can work independently and with the team, with training available for home-service nuances. On-site schedule, Monday–Friday hours, and a strong team culture await.

Qualifications

• 1–2+ years in a fast-paced, customer-facing coordination role such as restaurant management, hotel front desk, event planning, dispatch, or call center.
• Experience with scheduling, reservation, POS, or CRM software. No ServiceTitan experience? We’ll train you
• Comfort with Microsoft Office, plus strong typing and data entry skills
• Excellent verbal and written communication
• The ability to juggle many priorities at once without dropping details
• A natural problem-solver who works well independently and as part of a team

Responsibilities

• Build and manage the daily service schedule to maximize technician productivity, response times, and efficiency
• Match technicians to service calls based on skills, location, urgency, and customer needs
• Adjust schedules quickly when challenges arise, jobs run long, or appointments change
• Prepare technicians with customer history, equipment information, open estimates, and other relevant details before each call
• Communicate with customers about appointments, arrival times, delays, and changes
• Handle inbound calls professionally, resolve customer concerns, and create a positive customer experience
• Follow up on estimates, memberships, and outstanding opportunities to help convert them into scheduled appointments
• Partner with the Service Manager to support technician performance and daily operations
• Ensure service calls are accurately documented, coded, invoiced, and closed out in ServiceTitan
• Maintain accurate customer records and assist with job costing, administrative tasks, and Project Coordinator coverage as needed

Job description

Tony’s Plumbing, Heating & Air is seeking a Service Coordinator to align technicians with the right calls, prep them with history and details, and keep customers informed from start to finish. You’ll thrive in a fast-paced setting, juggling schedules, and delivering a positive experience.

We value problem-solvers who can work independently and with the team, with training available for home-service nuances. On-site schedule, Monday–Friday hours, and a strong team culture await.