Service Coordinator

Tony's Plumbing, Heating & Air; Modesto (CA); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

Medical coverage

Dental

Vision

Life insurance

401(k) with match

Paid time off

Job summary

Tony’s Plumbing, Heating & Air is seeking a Service Coordinator to align technicians with the right calls, prep them with history and details, and keep customers informed from start to finish. You’ll thrive in a fast-paced setting, juggling schedules, and delivering a positive experience.

We value problem-solvers who can work independently and with the team, with training available for home-service nuances. On-site schedule, Monday–Friday hours, and a strong team culture await.

Qualifications

• 1–2+ years in a fast-paced, customer-facing coordination role such as restaurant management, hotel front desk, event planning, dispatch, or call center.
• Experience with scheduling, reservation, POS, or CRM software. No ServiceTitan experience? We’ll train you
• Comfort with Microsoft Office, plus strong typing and data entry skills
• Excellent verbal and written communication
• The ability to juggle many priorities at once without dropping details
• A natural problem-solver who works well independently and as part of a team

Responsibilities

• Build and manage the daily service schedule to maximize technician productivity, response times, and efficiency
• Match technicians to service calls based on skills, location, urgency, and customer needs
• Adjust schedules quickly when challenges arise, jobs run long, or appointments change
• Prepare technicians with customer history, equipment information, open estimates, and other relevant details before each call
• Communicate with customers about appointments, arrival times, delays, and changes
• Handle inbound calls professionally, resolve customer concerns, and create a positive customer experience
• Follow up on estimates, memberships, and outstanding opportunities to help convert them into scheduled appointments
• Partner with the Service Manager to support technician performance and daily operations
• Ensure service calls are accurately documented, coded, invoiced, and closed out in ServiceTitan
• Maintain accurate customer records and assist with job costing, administrative tasks, and Project Coordinator coverage as needed

Job description

Job Title: Service Coordinator

More Than Scheduling. You’re the Strategy Behind the Day. At Tony’s Plumbing, Heating & Air, a great Service Coordinator does more than manage a calendar. You align the right technician with the right job, ensure they’re prepared for each call, and create a positive experience for our customers and team.

We’re looking for someone who thrives in a fast-paced environment, thinks on their feet, solves problems quickly, and knows how to keep people moving in the right direction. If you’ve worked in restaurant management, hospitality, event planning, dispatch, or customer service, your experience may be exactly what we need. You don’t need home service experience—we can teach you the trade.

About Tony’s Since 1994, Tony’s Plumbing, Heating & Air has built a reputation for doing things the right way: standing by our work, supporting our team, and delivering an exceptional customer experience. We ask a lot of our Team Members, and we also invest in them. Our team is built on trust, accountability, and a shared commitment to excellence, creating an environment that is professional, growth-minded, and genuinely supportive.

What You’ll Do

• Build and manage the daily service schedule to maximize technician productivity, response times, and efficiency
• Match technicians to service calls based on skills, location, urgency, and customer needs
• Adjust schedules quickly when challenges arise, jobs run long, or appointments change
• Prepare technicians with customer history, equipment information, open estimates, and other relevant details before each call
• Communicate with customers about appointments, arrival times, delays, and changes
• Handle inbound calls professionally, resolve customer concerns, and create a positive customer experience
• Follow up on estimates, memberships, and outstanding opportunities to help convert them into scheduled appointments
• Partner with the Service Manager to support technician performance and daily operations
• Ensure service calls are accurately documented, coded, invoiced, and closed out in ServiceTitan
• Maintain accurate customer records and assist with job costing, administrative tasks, and Project Coordinator coverage as needed

What Success Looks Like

You’ll know you’re making an impact when technicians are productive, customers feel informed and taken care of, schedules run efficiently, and every service call is properly closed out.

What We’re Looking For

• 1–2+ years in a fast-paced, customer-facing coordination role such as restaurant management, hotel front desk, event planning, service coordination, dispatch, or call center. Home services experience is a plus, not a requirement
• Experience with scheduling, reservation, POS, or CRM software. No ServiceTitan experience? We’ll train you
• Comfort with Microsoft Office, plus strong typing and data entry skills
• Excellent verbal and written communication
• The ability to juggle many priorities at once without dropping details
• A natural problem-solver who works well independently and as part of a team

Compensation & Benefits

• Pay: $23–$27 per hour, depending on experience
• Employer-Paid Medical Coverage: Tony’s covers 100% of the employee-only premium for our base medical plan
• Dental
• Vision
• Company sponsored $25,000 life insurance
• 401(k) with a 4% company match
• Paid time off and paid holidays starting on Day 1
• A supportive team culture with opportunities for professional growth

Schedule & Location

• Monday–Friday, 7:00 AM–4:00 PM; with occasional overtime
• On-site position; remote and hybrid work are not available

Ready to Make an Impact?

If you’re organized, resourceful, customer-focused, and ready to help drive a successful service day, we’d love to meet you!

Equal Opportunity Employer: Tony’s Plumbing, Heating & Air is an Equal Opportunity Employer. Employment decisions are based on qualifications, merit, and business needs, without regard to legally protected characteristics.