Service Day Architect - Scheduling & Customer Experience

Tony's Plumbing; Modesto (CA); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

Medical coverage

Dental

Vision

Life insurance

401(k) match

Paid time off

Holidays

Growth opportunities

Job summary

Tony’s Plumbing, Heating & Air is seeking a Service Coordinator who matches technicians to calls, keeps the schedule flowing, and ensures customers have a positive experience. The role requires quick thinking in a fast-paced environment, strong communication, and the ability to manage multiple priorities with accuracy.

You’ll work closely with the Service Manager, prepare technicians for calls, and maintain detailed customer records while supporting administrative tasks.

Qualifications

• Experience in fast-paced, customer-facing coordination roles.
• Strong scheduling and organizational capabilities.
• Comfort with CRM and office software; accurate data entry.

Responsibilities

• Build and manage daily service schedule to maximize technician productivity.
• Match technicians to service calls based on skills and location.
• Adjust schedules as needed when changes arise.
• Prepare technicians with necessary details before each call.
• Communicate appointment status, delays, and changes to customers.
• Handle inbound calls and resolve customer concerns.
• Follow up on estimates and opportunities to schedule appointments.
• Support Service Manager with daily operations.

Skills

Customer service

Communication

Multitasking

Problem solving

Independent work

Teamwork

Tools

CRM software

Microsoft Office

POS systems

Job description

Tony’s Plumbing, Heating & Air is seeking a Service Coordinator who matches technicians to calls, keeps the schedule flowing, and ensures customers have a positive experience. The role requires quick thinking in a fast-paced environment, strong communication, and the ability to manage multiple priorities with accuracy.

You’ll work closely with the Service Manager, prepare technicians for calls, and maintain detailed customer records while supporting administrative tasks.