Customer-Focused Dispatch & Scheduling Specialist

Express Employment Professionals - Cincinnati East; Jonesboro (AR); On-site; USD 32,000 - 46,000; Full time

Job summary

Express Employment Professionals - Cincinnati East in Jonesboro, AR is seeking a Dispatcher/Coordinator to schedule and dispatch technician routes, handle service calls, and communicate updates across departments. You will ensure accuracy and timeliness in scheduling while maintaining a high level of customer service.

The role requires strong communication, computer skills, and previous dispatching or call center experience; typical hours are 8am–5pm, Monday through Friday, with on-site duties.”

Qualifications

• Excellent customer service and phone etiquette skills.
• Strong communication skills.
• High School Diploma or equivalent.
• Previous experience in dispatching, scheduling, customer service, logistics, call center.
• Able to use computers, telephone, scheduling/dispatch software, printers, scanners, and other office equipment.
• Able to sit and work on computer for extended periods of time.

Responsibilities

• Schedule and dispatch technician routes.
• Handle service calls and last minute changes.
• Communicate schedule updates across departments.
• Complete efficient and accurate scheduling.
• Have timely communication.
• Adjust schedules quickly while maintaining service and organization.
• Use computers and computer programs.
• Answer phone.
• Customer service.

Skills

Customer service

Phone etiquette

Communication

Computer skills

Education

High School Diploma or equivalent

Tools

Dispatch software

Office equipment operation

Job description

Express Employment Professionals - Cincinnati East in Jonesboro, AR is seeking a Dispatcher/Coordinator to schedule and dispatch technician routes, handle service calls, and communicate updates across departments. You will ensure accuracy and timeliness in scheduling while maintaining a high level of customer service.

The role requires strong communication, computer skills, and previous dispatching or call center experience; typical hours are 8am–5pm, Monday through Friday, with on-site duties.”