Service Dispatch & Operations Coordinator

ArchKey Solutions LLC; Clinton (MD); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement plan

Paid time off and holidays

Professional development opportunities

Job summary

ArchKey Solutions LLC in Upper Marlboro, MD is seeking a Service Dispatch Coordinator to coordinate delivery of onsite and remote service activities. The role involves scheduling and dispatching resources, collaborating with Account Managers, Field Leaders, and Technicians, and ensuring customer expectations are met.

Ideal candidates will have 2+ years in electrical or low-voltage operations, strong communication skills, and proficiency in MS Office.

Qualifications

• High School Diploma or equivalent work experience in service scheduling or related field.
• 2+ years of electrical or low voltage field operations experience.
• Experience dispatching and scheduling field personnel.
• Familiarity with Fire Alarms, Sprinklers, Security Systems, Generator, or similar industry.
• Knowledge of MS Office and business software systems.
• Proven ability to work in a fast-paced, high-volume environment with minimal supervision.
• Strong communication, collaboration and interpersonal skills.
• LEAN methodologies and/or similar applications.

Responsibilities

• Acts as primary contact for service customers to ensure expectations are met.
• Schedule resources to support proposals, maintenance agreements, and service contracts.
• Dispatch field staff and coordinate activities regionally and across the platform.
• Order and track parts and subcontractors for maintenance plans.
• Evaluate time-and-material service orders for costs and scope of work.
• Follow up with customers after service to ensure satisfaction.
• Ensure tasks are completed on time and per deadlines.

Skills

Dispatching experience

MS Office proficiency

LEAN methodologies

Communication skills

Teamwork

Problem solving

Education

High School Diploma or equivalent

Job description

ArchKey Solutions LLC in Upper Marlboro, MD is seeking a Service Dispatch Coordinator to coordinate delivery of onsite and remote service activities. The role involves scheduling and dispatching resources, collaborating with Account Managers, Field Leaders, and Technicians, and ensuring customer expectations are met.

Ideal candidates will have 2+ years in electrical or low-voltage operations, strong communication skills, and proficiency in MS Office.